Maria Young
Savannah,GA
Summary
Results-driven case management professional with proven track record in coordinating client care and support services. Known for fostering team collaboration and adapting to changing needs while maintaining focus on achieving excellent outcomes. Expertise in client assessment, resource allocation, and effective communication to meet organizational goals.
Overview
13
13
years of professional experience
Work History
Case Manager Specialist
Georgia Infimary
12.2020 - Current
- Assessed client needs and developed individualized care plans to enhance service delivery.
- Perform monthly phone calls and quarterly home visits to verify client is receiving the brokered support services to assist with them living safely in the community.
- Educated clients and families on resources available for support and advocacy.
- Provides skilled casework services to selected caseload of clients with special problems, such as health disability and those at risk of nursing home placement.
- Provides specialized casework services aimed at securing the clients overall well being and maximum degree of independent functioning.
- Assist clients with any available resources in the community to assist with their needs.
Care Manager
Healthcare Staffing
11.2018 - Current
- The primary duty of Case Managers is to meet and to work with consumers to gather information, to assess each consumer’s needs, to assess the costs of care, to prepare a plan of care, and to identify and to implement services to meet the consumer’s needs.
- Developed and implemented individualized care plans for diverse patient populations.
- Advocated for patients' needs within the healthcare system to ensure access to necessary resources and services.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
House Leader
Healthcare Staffing, Inc.
02.2014 - 11.2018
- Assist the individuals with daily life skills such as cooking, cleaning their apartments, laundry and chores around the house, take the individuals on outings of their choice and supervise them with their medications.
- Supported personal needs of residents dealing with diverse conditions.
Receptionist
Eastern Wellness Center, PC
03.2015 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed appointment scheduling and patient flow to enhance operational efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Input patient information into the data base.
- Call medication into the pharmacy, send off medical records to the desired destinations.
- Verify the patients insurances by calling the insurance companies.
Receptionist
Coastal Behavioral Health
01.2013 - 01.2015
- Greet patients and family members as they come into the door, hand the new patients admissions information, check in patients' items, answer the phone, take telephone messages and make copies of admission packets.
Education Specialist
Helping Hands CDC
06.2014 - 07.2014
- Conduct behavioral group with the children at summer camp, write notes on the behavior and responses of the children and find learning activities beneficial for the group sessions.
Education
Bachelor of Arts - Psychology
Paine College
05-2013
Skills
- Microsoft Word
- Powerpoint
- Excel
- Case Management
- Time Management
- Documentation
- Outlook
- Mental Health
- Teaching
- Training
- Behavioral Health
- SPSS
- Client advocacy
- Case assessment
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Organization and multitasking
- Critical thinking
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Case documentation
- Relationship building
- Patient support
- Case management tracking
- Community resources
- Client relationship management
- Care coordination
- Goal setting
- Documentation and reporting
- MS office
- Email and telephone etiquette
Timeline
Case Manager Specialist
Georgia Infimary
12.2020 - Current
Care Manager
Healthcare Staffing
11.2018 - Current
Receptionist
Eastern Wellness Center, PC
03.2015 - 09.2017
Education Specialist
Helping Hands CDC
06.2014 - 07.2014
House Leader
Healthcare Staffing, Inc.
02.2014 - 11.2018
Receptionist
Coastal Behavioral Health
01.2013 - 01.2015
Bachelor of Arts - Psychology
Paine College
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer