Maria Del Carmen Davila-Trejo
Gainesville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Landscapping Driver
Scrape Cutter Landscaping
11.2025 - 01.2026
- Operated various landscaping vehicles and equipment for efficient project completion.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Assisted in loading and unloading heavy materials, ensuring safety protocols were followed.
- Adhered to all traffic laws and safety regulations while driving within designated areas.
- Developed efficient routing plans to minimize fuel consumption and travel time.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Took the workers to the job site.
- Was in charge of co-workers to make it on time to the work site where we were suppose to start working.
- Put up signs so drivers could see that we were working on the site.
- Talked to government inspectors to make sure everything was working perfectly.
Purchase/Inventory Management Clerk
Mission Foods
11.2019 - 11.2025
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new staff on inventory management systems and best practices.
- Maintained a clean and organized warehouse environment by adhering to 5S methodology, improving overall efficiency and productivity.
- Organized periodic physical inventories to validate system data accuracy, identifying discrepancies before they impacted business operations.
- Developed strong relationships with suppliers through effective communication, leading to better pricing and consistent product availability.
- Maintained accurate documentation of inbound and outbound shipments, facilitating timely order processing and delivery.
- Managed returns process efficiently, ensuring timely restocking or disposal of returned items as needed.
- Completed physical inventory counts each month.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Used the SAP program Software
Customer Service/Bilingual Call Center Representative
Humane Society of Hall County
11.2019 - 10.2020
- Assisted customers with inquiries in both English and Spanish, ensuring clear communication and understanding.
- Resolved customer complaints through effective problem-solving techniques, improving satisfaction ratings.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Shipping and Receiving Lead
Gold Creek Foods
09.2016 - 10.2019
- Trained new team members on safety protocols and best practices for handling products.
- Supervised shipping and receiving operations, ensuring timely dispatch and accurate inventory management.
- Operated forklifts, and hand pallet jacks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Assisted drivers with loading and unloading goods efficiently.
- Ensured accurate inventory counts during deliveries.
- Collaborated with drivers to optimize delivery routes and schedules.
- Maintained accurate records of deliveries, pickups, and other relevant information to streamline operations.
- Managed paperwork effectively, maintaining up-to-date logs for hours-of-service compliance and shipment documentation purposes.
- Enhanced delivery efficiency by assisting truck drivers in loading and unloading cargo.
- Prevented damage to packages and products by correctly securing loads.
- Scanned and tracked packages for delivery accuracy and security.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Packer, CNC Machine Operator, HR Cordinator
Fieldale Farms Corporation
06.2010 - 08.2016
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Reduced packaging time, carefully selecting and using appropriate tools and method.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Collaborated with other departments to meet customer requirements.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Performed periodic maintenance and repairs on CNC machines.
- Inspected parts to meet customer specifications and quality standards.
- Facilitated communication between management and staff, addressing concerns and fostering a positive work environment.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Evaluated timecards for accuracy on regular and overtime hours.
- Conducted new employee onboarding and provided ongoing orientation training.
Education
Graduate Certificate - Medical Billing & Coding
Everest Institute
Norcross, GA06-2013
High School Diploma -
West Hall High School
Oakwood, GA05-2010
Skills
- Time management
- Valid Driver's license
- Customer service
- Accounting
- Inventory
- Friendly and outgoing
- Excellent communication
- Teamwork and collaboration
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Landscapping Driver
Scrape Cutter Landscaping
11.2025 - 01.2026
Purchase/Inventory Management Clerk
Mission Foods
11.2019 - 11.2025
Customer Service/Bilingual Call Center Representative
Humane Society of Hall County
11.2019 - 10.2020
Shipping and Receiving Lead
Gold Creek Foods
09.2016 - 10.2019
Packer, CNC Machine Operator, HR Cordinator
Fieldale Farms Corporation
06.2010 - 08.2016
Graduate Certificate - Medical Billing & Coding
Everest Institute
High School Diploma -
West Hall High School