MARIA DE LOS ANGELES MARZANA
MARIETTA
Summary
Dynamic leader with a proven track record at Edible Arrangements, enhancing operational efficiency and fostering customer relationships. Excelled in leadership and operations management, significantly improving team productivity and customer satisfaction. Skilled in creating impactful training programs and streamlining processes, demonstrating exceptional problem resolution abilities and a commitment to excellence.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
17
17
years of professional experience
Work History
General Manager
Edible Arrangements
02.2020 - 12.2024
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Certified Personal Trainer
WOMANS PREMIER FITNESS
09.2010 - 08.2019
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Successfully sold personal training packages totaling $[amount] in sales for month of [Month].
- Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
- Designed specific workout systems for individual clients based on performance ability.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
Cafeteria Worker
LOVETT SCHOOL
03.2008 - 05.2010
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Received and stored incoming supplies according to procedures.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
Education
Associate of Arts - Accounting
SAN FRANCISCO XAVIER
BOLIVIA12-1983
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Consistently meet goals
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Edible Arrangements
02.2020 - 12.2024
Certified Personal Trainer
WOMANS PREMIER FITNESS
09.2010 - 08.2019
Cafeteria Worker
LOVETT SCHOOL
03.2008 - 05.2010
Associate of Arts - Accounting
SAN FRANCISCO XAVIER
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