Maria F Arias

Lead Certified Pharmacy Technician

CVS Pharmacy

05.2014 - Current

Supervise daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
Train and mentored junior pharmacy technicians on best practices and operational procedures.
Update training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Manage inventory control processes, optimizing stock levels to minimize waste and improve efficiency.
Collaborate with manager thorough reference checks, ensuring candidates met company standards before extending offers.
Implement workflow improvements that enhanced prescription processing speed and accuracy.
Collaborate with pharmacists to ensure effective medication management and patient safety initiatives.
Resolve customer inquiries effectively, improving overall patient satisfaction through exceptional service delivery.
Increase pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
Support management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Reduce medication errors, implementing strict quality control measures and double-checking procedures.
Expand patient access to medications through effective insurance claim processing and resolution of billing issues.
Implement innovative solutions to optimize workflow efficiency within the pharmacy team.
Maintain a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
Answer incoming phone calls and addressed questions from customers and healthcare providers.
Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Resolve non-routine issues like third-party billing, computer system, and customer service issues.
Collaborate with hiring managers to identify talent gaps and develop targeted recruitment strategies, ensuring a diverse and highly skilled workforce.