Maria Fernanda Valbuena Granados
Savannah
Summary
Professional with diverse experience in finance, retail, and restaurant management. Strong organizational and process skills, with a focus on accuracy and teamwork. Currently pursuing Google Data Analytics to support a transition into warehouse operations and logistics.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Costumer service manager
Orale tacos plus tequila
Savannah
03.2025 - 01.2026
- Led customer service team in delivering exceptional dining experiences.
- Managed daily operations to ensure smooth service at a busy taco and tequila restaurant.
- Resolved customer complaints efficiently and professionally, enhancing satisfaction levels.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained new staff on service protocols and menu knowledge for optimal performance.
Education
Bachelor of Science - Industrial Engineering
Universidad Francisco De Paula Santander
Cucuta Colombia, Norte de Santander 02.2016 - 10.2023
Coursera Project Network - Power BI Desktop
Coursera
03.2022 - 04.2022
Universidad De Los Andes - Fundamentals of Business Finance
Coursera
08.2021 - 12.2021
Universidad Austral - Excel Applied To Business (advanced Level)
Coursera
11.2020 - 01.2021
Skills
- Team leadership
- Staff training
- Customer service
- Process optimization
- Performance improvement
- Operational management
- Conflict resolution
- Process improvement
- Inventory control
- Time management
- Problem solving
- Attention to detail
- Decision making
- Budget planning
- Team management
- Employee supervision
- Project finance management
- Financial statement preparation
- Document analysis
- Monthly reporting
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
• Awarded a competitive scholarship to study abroad in Spain for one academic semester. Completed advanced coursework in Industrial Engineering.
Internships
Amore Group S.A.S. – ColombiaSeptember 27, 2021 – April 14, 2022
- Supported the Finance and Budget department with daily operations.
- Assisted in preparing budget reports and financial analyses.
- Monitored expenses and helped update internal financial records.
- Collaborated with management to review cost projections and spending plans.
Timeline
Costumer service manager
Orale tacos plus tequila
03.2025 - 01.2026
Coursera Project Network - Power BI Desktop
Coursera
03.2022 - 04.2022
Universidad De Los Andes - Fundamentals of Business Finance
Coursera
08.2021 - 12.2021
Universidad Austral - Excel Applied To Business (advanced Level)
Coursera
11.2020 - 01.2021
Bachelor of Science - Industrial Engineering
Universidad Francisco De Paula Santander
02.2016 - 10.2023