Maria Guadalupe Cisneros
Metter
Summary
Results-driven branch manager with a proven track record of improving service quality and team performance. Expertise in time management, customer service, and operational efficiency. Ready to contribute to organizational success through effective collaboration and strategic problem-solving.
Dynamic front desk coordinator with experience in managing operations and enhancing customer experiences. Known for strong organizational skills and effective problem resolution. Committed to fostering a positive team environment while meeting operational goals.
Self-motivated professional skilled in teamwork, problem-solving, and time management. Proven ability to manage multiple projects while ensuring customer satisfaction and maintaining attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
FLO2
NFI Industries
201 Savannah Portside International
06.2025 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Coordinator/ Recruiter
Phoenix Transload
Garden City, Ga
09.2023 - 01.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Answered multi-line phone system and enthusiastically greeted callers.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Branch Manager
Superior Staffing
Garden City, Ga
07.2022 - 06.2023
- Supervised daily branch operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed client relationships, addressing inquiries and resolving issues to maintain satisfaction and loyalty.
- Analyzed staffing needs, optimizing schedules to align with business demands and improve productivity.
- Led recruitment efforts, successfully attracting qualified candidates through effective sourcing strategies.
- Conducted performance evaluations, providing constructive feedback to facilitate employee development and growth.
- Collaborated with upper management on operational goals, contributing insights for process improvements and efficiencies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Warehouse Supervisor
Moore Advanced
Savannah, GA
02.2022 - 06.2022
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored team members on equipment usage and best practices for efficiency.
- Coordinated shipping and receiving activities, optimizing logistics for timely deliveries.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Monitored progress of tasks to provide feedback for improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on warehouse procedures and equipment usage.
Lumper
@work Personnel
Pooler,Ga
07.2021 - 01.2022
- Loaded and unloaded freight efficiently to optimize warehouse operations.
- Used equipment such a Sit down Clamp and Forklift to process excess materials and support recycling efforts.
- Collaborated with team members to maintain safety and compliance standards.
- Operated forklifts and pallet jacks proficiently to enhance material handling efficiency.
Clamp Lift Operator, Clerk, Verifier
NRS Distribution
Garden City, Ga
10.2020 - 06.2021
- Operated clamp lift to efficiently move and stack materials within warehouse environment.
- Conducted routine inspections on equipment to ensure safety and operational efficiency.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow.
- Trained new operators on safe handling techniques and equipment operation protocols.
- Monitored inventory levels during operations, ensuring accurate stock management and reporting.
- Delivered consistent results under tight turnaround times, skillfully managing multiple tasks on the clamp lift throughout each shift.
- Streamlined verification procedures to enhance operational efficiency and reduce errors.
- Worked closely with management to develop performance metrics that accurately measured individual verifier productivity.
Education
Preparatoria Emiliano Zapata
Zacapu, Michoacan07-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
FLO2
NFI Industries
06.2025 - 04.2026
Front Desk Coordinator/ Recruiter
Phoenix Transload
09.2023 - 01.2025
Branch Manager
Superior Staffing
07.2022 - 06.2023
Warehouse Supervisor
Moore Advanced
02.2022 - 06.2022
Lumper
@work Personnel
07.2021 - 01.2022
Clamp Lift Operator, Clerk, Verifier
NRS Distribution
10.2020 - 06.2021
Preparatoria Emiliano Zapata