Mariah McCier
Covington
Summary
Results-driven professional with expertise in customer relations, sales leadership, and team oversight. Proven ability to enhance service delivery and customer satisfaction through effective training and relationship building.
Overview
14
14
years of professional experience
Work History
Owner
Next To Godly Cleaning Service
Atlanta, GA
11.2022 - Current
- Managed daily operations ensuring high standards of cleanliness and customer satisfaction.
- Developed and implemented efficient cleaning processes to enhance service delivery.
- Trained and mentored new staff on best practices in cleaning techniques and safety protocols.
- Established inventory control systems for cleaning supplies to optimize costs and efficiency.
Rental Associate
Home Depot
Atlanata, GA
04.2020 - 11.2022
- Managed customer transactions and rental agreements, ensuring accuracy and compliance with company policies.
- Assisted customers in selecting appropriate equipment and tools for rental needs, enhancing overall satisfaction.
- Coordinated equipment maintenance and inspections to ensure safety and reliability of inventory.
- Trained new associates on rental processes, customer service standards, and operational procedures.
Sales Lead Keyholder
Pandora Jewelry
Peachtree Corners, GA
09.2017 - 05.2020
- Led sales team in achieving monthly targets through effective training and mentorship.
- Enhanced customer experience by providing personalized product recommendations and styling advice.
- Managed inventory levels, ensuring timely restocking of best-selling items to meet demand.
- Oversaw daily operations, maintaining store standards and visual merchandising for optimal presentation.
- Developed promotional strategies to drive foot traffic and increase brand visibility within the community.
- Trained new hires on operational procedures, fostering a culture of teamwork and excellence in service delivery.
- Opened inventory boxes and restocked shelves.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
Barista
Starbucks
Conyers, GA
04.2012 - 09.2017
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations for optimal efficiency and customer satisfaction.
- Trained and mentored new baristas on beverage preparation techniques and customer service standards.
- Implemented inventory management practices to ensure availability of ingredients and supplies.
- Fostered a positive team environment through effective communication and collaboration during peak hours.
- Enhanced customer experience by providing personalized recommendations based on individual tastes and preferences.
- Resolved customer complaints promptly, ensuring a satisfactory resolution while maintaining brand reputation.
Education
Business Administration
Albany State University
Albany, GASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Team oversight
- Staff hiring
- Sales leadership
Accomplishments
- Supervised team of twelve staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Owner
Next To Godly Cleaning Service
11.2022 - Current
Rental Associate
Home Depot
04.2020 - 11.2022
Sales Lead Keyholder
Pandora Jewelry
09.2017 - 05.2020
Barista
Starbucks
04.2012 - 09.2017
Business Administration
Albany State University