MARIAH VARGAS
Duluth
Summary
Experienced Bilingual Customer Service Representative with a background in telephone customer service, sales, tech support, and customer care. Also experienced in Medical and Dental office settings, consistently providing excellent customer care. Possessing over 7 years of experience in both English and Spanish, I bring a positive attitude and commitment to ensuring exceptional customer/patient satisfaction. Eager to utilize my proven skills and expertise to make a meaningful contribution to your company in the available position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative/4-40 Agent
ALLSTAR INSURANCE AGENCY
10.2023 - 11.2024
- Heavy Data entry
- Confer with customers by Phone to provide information on Products or services
- Assist in Problem resolutions such as cancellation requests, reinstatements, and rewrites
- Service policyholders as required, including endorsement processing and requesting information required by insurance companies, and issuing certificates of insurance
- Type correspondence, maintain policy files, and order supplies for the use of the office
- Create Professional business relationships with prospects and policyholders
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met sales targets by proactively prospecting for new clients and cross-selling additional coverages to existing clients.
- Analyzed customer needs to provide customized insurance solutions.
Health Care and Dental Receptionist
FORSYTH COUNTY HEALTH DEPARTMENT
06.2022 - 09.2023
- Effectively managed all front desk tasks and procedures Including Verifying Insurances to ensure proper office workflow
- Helped with interpreting for patients
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Operated electronic billing systems to process patient payments and manage insurance claims.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Employee Retention Supervisor/ Office Coordinator
PACKERS SANITATION SERVICES INC.
06.2018 - 06.2022
- Properly Trained employees following company guidelines and rules for a period of 30 days to help reduce the retention rates
- Managed all office paperwork such as quarterly and annual trainings, PPE logs, Pre-op sheets
- Promoted a positive work environment, open collaboration and open communication between team members.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained accurate records of training sessions, certifications, and incident reports for regulatory compliance purposes.
- Reduced workplace accidents with supervising daily operations to ensure they are in adherence to safety protocols.
4-40 Agent/ Customer Service Representative
All star Insurance Inc.
05.2017 - 06.2018
- Developed strong relationships with clients, promoting long-term business growth.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the process.
- Achieved consistent growth in annual policy sales through effective cross-selling techniques.
- Informed clients on available auto insurance products, helping them to make informed decisions regarding their coverage options.
- Increased customer satisfaction by providing personalized auto insurance solutions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
Durant Senior High School
12.2017
Skills
- Data entry
- Fluent bilingualism
- Sales experience
- Customer service
- EMR systems
- Microsoft Office
- Time Management
- Customer Oriented
- Cash Handling and billing
- Phone Etiquette
- Paperwork processing
- Appointment scheduling
Certification
Property & Casualty License (FL)
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/4-40 Agent
ALLSTAR INSURANCE AGENCY
10.2023 - 11.2024
Health Care and Dental Receptionist
FORSYTH COUNTY HEALTH DEPARTMENT
06.2022 - 09.2023
Employee Retention Supervisor/ Office Coordinator
PACKERS SANITATION SERVICES INC.
06.2018 - 06.2022
4-40 Agent/ Customer Service Representative
All star Insurance Inc.
05.2017 - 06.2018
Property & Casualty License (FL)
High School Diploma -
Durant Senior High School
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