Mariah Woods
Canton,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Client Service Support Specialist II
ADP- Automated Data Processing
11.2021 - 04.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
Remote Licensed Insurance Agent
Allstate Insurance Co
01.2020 - 09.2021
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Tracked progress of all outstanding insurance claims.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Sales Representative Team Leader
Cellular Sales Verizon
01.2015 - 12.2019
- Fostered vital customer relationships to generate sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Business Administration -
Atlanta Technical College
Atlanta, GA12.2026
High School Diploma -
Hancock Central High School
Sparta, GA05.2014
Skills
- Civil Litigation
- Information Updates
- Client Rapport-Building
- Verbal and Writing Communication
- ADP Workforce Now
- Special Requests
- Local Tax Returns
- Microsoft Office
- Data Integrity
- Team Interaction
- Accounts Payable and Accounts Receivable
- Call Volume and Quality Metrics
- Investigate Claims
- Understanding Customer Needs
Timeline
Client Service Support Specialist II
ADP- Automated Data Processing
11.2021 - 04.2024
Remote Licensed Insurance Agent
Allstate Insurance Co
01.2020 - 09.2021
Sales Representative Team Leader
Cellular Sales Verizon
01.2015 - 12.2019
Associate of Business Administration -
Atlanta Technical College
High School Diploma -
Hancock Central High School
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