MARIAMA MBACKE
Cartersville
Summary
Customer Service Representative
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Zelis Healthcare
06.2024 - Current
- Provides timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Develops and sustains productive customer relationships.
- Works remotely with in home office and desk setup to ensure professionalism
- Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment
- Educates and expands knowledge of Zelis products
- Read over documents and verify claim information
- Implements effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Helps a large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
First Arkansas Bank & Trust
10.2018 - 06.2024
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Performed data entry tasks accurately and in a timely manner
- Displayed strong organizational skills while managing multiple projects simultaneously
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Provided exceptional customer service to ensure customer satisfaction
Customer Service Specialist
Support Services
11.2017 - 10.2018
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted customers with product selection by providing detailed information on features and benefits of various products or services
Education
Bachelor Of Arts (B.A.) -
Kennesaw State University
Kennesaw, GA05.2021
Skills
- Active Listening
- Sales Expertise
- Customer Service
- Computer literacy
- Staff Training
- Microsoft Excel
- Account Management
- Order Fulfillment
- Microsoft Word
- Microsoft PowerPoint
- Remote collaboration
- Credit Card Payment Processing
- Call Center Operations
- Typing Proficiency
- Professional Telephone Demeanor
- Brand Representation
- Quality Control
- Critical Thinking
Awards
Outstanding Leadership
Languages
French
Native or Bilingual
Timeline
Customer Support Specialist
Zelis Healthcare
06.2024 - Current
Customer Service Representative
First Arkansas Bank & Trust
10.2018 - 06.2024
Customer Service Specialist
Support Services
11.2017 - 10.2018
Bachelor Of Arts (B.A.) -
Kennesaw State University
Similar Profiles
Tamekia RameyTamekia Ramey
Client Manager at Zelis HealthcareClient Manager at Zelis Healthcare
Pascale FortunePascale Fortune
REGULATED SETTLEMENT CLAIMS COORDINATOR at Zelis HealthcareREGULATED SETTLEMENT CLAIMS COORDINATOR at Zelis Healthcare
Kari WalzKari Walz
Client Policy Specialist at Zelis HealthcareClient Policy Specialist at Zelis Healthcare