Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Maria Mercedes Sarita Munoz

Miami

Summary

Adept at elevating guest experiences, I leveraged exceptional customer service and multitasking abilities at Angi Breakfast Stop and Royal Caribbean International. Skilled in cash handling and fostering guest engagement, I consistently enhanced service quality and efficiency. My proactive approach and strong work ethic contributed to positive customer feedback and increased repeat business.

Overview

13
13
years of professional experience

Work History

Server

Angi Breakfast Stop
07.2018 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Assistant Server

Royal Caribbean International
06.2011 - 06.2016
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
  • Efficiently processed payments using POS systems, ensuring accurate transactions for both cash and credit payments.
  • Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.
  • Adhered to safety and sanitation guidelines while handling food items or cleaning tasks to promote a healthy environment for guests.
  • Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
  • Developed strong rapport with regular customers through friendly interactions and personalized service, encouraging repeat business.
  • Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
  • Utilized strong communication skills to relay important information between servers, kitchen staff, and management.
  • Supported team members during peak hours, facilitating smooth service flow and minimizing wait times.
  • Anticipated guest needs by refilling beverages before they were empty and offering additional items at appropriate times.
  • Participated in pre-shift meetings to stay informed about daily specials, menu changes, and other pertinent updates.
  • Enhanced customer satisfaction by providing timely and attentive service to guests.
  • Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
  • Demonstrated knowledge of menu offerings, making recommendations based on guest preferences and dietary restrictions.
  • Accurately recorded food and beverage orders, resulting in fewer errors during meal delivery.
  • Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
  • Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Angi Breakfast Stop
07.2018 - 03.2024

Assistant Server

Royal Caribbean International
06.2011 - 06.2016

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Maria Mercedes Sarita Munoz