Marian Drake
Douglasville
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in personal shopping, property management, and warehouse management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
18
18
years of professional experience
Work History
Instacart Shopper
Instacart
05.2021 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
Property Manager
Drake Rental Properties - DRP (Remote)
05.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
General Manager
Thorntons Gas Station
09.2014 - 04.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Restaurant General Manager
Kemistry Kafe
06.2010 - 09.2014
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Production Supervisor
Southern Standard
07.2006 - 06.2010
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Managed team of 36 production associates, overseeing productive production processes and meeting all deadlines.
Education
Associate of Science - Business Administration And Management
Wabash College
Crawfordsville, IN05.1997
Skills
- Active listening
- Strong work ethic
- Multitasking abilities
- Reliability and punctuality
- Attention to detail
- Time management
- Organizational skills
- Positive attitude
- Customer service
- Conflict resolution
- Dependable and Reliable
- Adaptability and flexibility
Timeline
Instacart Shopper
Instacart
05.2021 - Current
Property Manager
Drake Rental Properties - DRP (Remote)
05.2021 - Current
General Manager
Thorntons Gas Station
09.2014 - 04.2016
Restaurant General Manager
Kemistry Kafe
06.2010 - 09.2014
Production Supervisor
Southern Standard
07.2006 - 06.2010
Associate of Science - Business Administration And Management
Wabash College
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