Mariana Kravtsova
Milton,GA
Summary
As a results-driven leader, I lead a team of 10-12 Student Support Coordinators, focusing on recruitment, retention, and performance optimization while fostering professional development. By analyzing key metrics, I enhance response times and student satisfaction. I collaborate with campus leadership to execute strategic initiatives, manage student engagement programs, and oversee advisor assignments, budgets, and resources. Additionally, I start and advise student clubs and organizations, helping students build community and leadership skills. As a designated school official, I also ensure compliance with federal programs and international student regulations while leading commencement events and maintaining expertise in student policies to deliver seamless support and accountability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Manager of Student Services/ Designated School Official (South East)
DeVry University
02.2017 - Current
- Lead and Develop Team: Supervise a team of10-12 Student Support Coordinators, overseeing recruitment, retention, performance management, and professional development
- Optimize Student Support: Regularly assess call metrics to ensure timely and effective student support, making necessary adjustments to meet evolving needs
- Performance Monitoring and Coaching: Track team performance metrics, providing coaching and guidance to ensure accountability and effective issue escalation
- Collaborative Leadership: Partner with Group Directors of Student Central to address campus needs and execute strategic initiatives
- Student Engagement Management: Oversee Group-wide student engagement activities, including advisor assignments, budget management, and resource distribution
- Federal Program Coordination: Support Federal Work-Study Coordinators in managing activities related to the federal program, ensuring compliance
- Compliance and Student Advising: Serve as a Designated School Official, providing accurate advising and processing for international students, ensuring F-1 status compliance and leading audits of student records
- Event Leadership: Organize and manage multiple virtual and onsite commencement ceremonies and support international student engagement at Virtual Grad Fests
- Policy and Procedure Expertise: Maintain comprehensive knowledge of student-related policies, including the Code of Conduct, Student Complaint Procedure, and reporting requirements, to ensure compliance and effective student support
- 17 years5 months
Manager of Student Services/Designated School Official (Georgia)
DeVry University
08.2012 - 01.2017
- Played a pivotal role on the Metro Executive Leadership Team, overseeing student services annual budgets across five campus locations
- Acted as the Americans with Disabilities Act (ADA) liaison, ensuring compliance with federal regulations and advocating for accessibility and inclusion
- Supervised and trained student workers and tutors within the Student Affairs, Student Success Center, and Library, enhancing service delivery and academic support
- Served as an intermediary between students and federal, state, and institutional policies on matters including disciplinary actions, academic integrity, student judicial affairs, Title IX, and international student processes
- Functioned as a Designated School Official (DSO) and Chief Judicial Officer, providing guidance to student clubs and organizations and ensuring adherence to institutional policies and federal regulations
- Established the most active alumni chapter in the university system through strategic social media campaigns and alumni engagement, leading to the highest number of hosted events, generating job leads for current students, and achieving record fundraising for the Educational Fund
- 4 years6 months
Adjunct Professor
DeVry University
01.2008 - 01.2016
- Completed TEP (teacher excellence training) and Blended Learning Training for DeVry University
- Develop and provided students with an approved DeVry University syllabus that follows a template established by the local campus consistent with the course curriculum guide, and which includes the terminal course objectives
- Assist students with the development and selection of course schedules consistent with the student's educational goals
- Provide appropriate referrals to College services and resources as needed
- Taught student how to prepare their personal finance case and plan of study
- Organize and complete all attendance and reporting documents in the time required
- Use appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students
- Conduct a variety of training courses with emphasis on student services/activities’ topics concerning policies and procedures, administration of discipline, and other compliance issues
- 8 years
Senior Coordinator, Student Services
DeVry University
08.2007 - 08.2012
- Developed an annual activities plan to include professional development, work-force readiness, new student orientation, registration, cultural, extracurricular activities
- Initiated The National Society of Leadership and Success program growing it to over250 members in the first year; earned Excellence in Service to Students award.2011
- Revitalized international student program in metro through advisement and internal communication resulting in increased enrollment of international students
- PRIDE award for Professional Recognition of Integrity, Dedication and Excellence (only3% of employees ever receive), DeVry University,2012
- Ron Taylor Award (Presented to those who have truly exceeded performance expectations, going above and beyond their normal job function.), DeVry University,2011
- 5 years1 month
Client Management Specialist
Buckhead Management
07.2005 - 08.2007
Student Success Advisor
Darton College
01.2003 - 01.2004
Graduate Assistant
Albany State University
01.2001 - 01.2003
Education
Master's degree - Public Administration
Albany State University
Albany, GABachelor of Arts - International Studies
Georgia Southern University
Statesboro, GAAssociates of Science - Political Science
Darton College
Albany, GASkills
- Attention to detail: Precise record-keeping, reporting, and auditing for compliance
- Data management: Managing attendance, performance metrics, and federal documentation
- Process optimization: Streamlining workflows for reporting and student support
- Technology proficiency: Skilled with online platforms, course systems, and data tools
- Advising: Academic planning, course selection, and financial preparation
- Leadership: Coaching and developing support teams for improved outcomes
- Engagement: Organizing activities, advisor assignments, and events like commencements
- Policy expertise: Administering conduct codes and student complaint procedures
- Problem-solving: Strategic issue resolution
- Communication: Effective interaction with students and teams
Certification
- Employee Engagement Management Coaching Certificate
- Psychological First Aid Certificate
- Employee Engagement Certificate - New Leaders
- The Essentials of Feedback & Performance Management
- Voice of the Customer (VoC): Enhancing Experiences
Awards
PRIDE Award, Ron Taylor SPOT Award, TEACH Award, Excellence in Service to Students Award, Ron Taylor Award
Languages
Russian
Georgian
Timeline
Regional Manager of Student Services/ Designated School Official (South East)
DeVry University
02.2017 - Current
Manager of Student Services/Designated School Official (Georgia)
DeVry University
08.2012 - 01.2017
Adjunct Professor
DeVry University
01.2008 - 01.2016
Senior Coordinator, Student Services
DeVry University
08.2007 - 08.2012
Client Management Specialist
Buckhead Management
07.2005 - 08.2007
Student Success Advisor
Darton College
01.2003 - 01.2004
Graduate Assistant
Albany State University
01.2001 - 01.2003
Master's degree - Public Administration
Albany State University
Bachelor of Arts - International Studies
Georgia Southern University
Associates of Science - Political Science
Darton College
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