Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariatou Jaiteh

Acworth

Summary

Dedicated professional with a history at Tutu Beauty Bar, excelling in customer service recovery and fostering strong client relationships. Demonstrated ability to exceed expectations and enhance customer satisfaction through attentive service and effective problem-solving. Skilled in both interpersonal communication and customer service management, ensuring high-quality care and support in every interaction.

Overview

16
16
years of professional experience

Work History

Customer Service

Tutu Beauty Bar
12.2021 - Current
  • Enhanced customer service based on feedback from guests.
  • Met customer service goals and exceeded customer expectations.
  • Provided sales and customer service assistance to walk-in traffic
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.

Caregiver

American 1 Home Care
12.2008 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

Associate Of Business Administration -

Everest College
Atlanta, GA
04.2016

Skills

  • Attentive customer service
  • Customer Service Recovery
  • Exceptional customer service
  • Call center customer service
  • Customer service understanding

Timeline

Customer Service

Tutu Beauty Bar
12.2021 - Current

Caregiver

American 1 Home Care
12.2008 - 12.2024

Associate Of Business Administration -

Everest College
Mariatou Jaiteh