Maria Veronica Moreno
6732 Cambridge Drive
Summary
Dynamic and dedicated professional with a strong background in customer service and hospitality, exemplified during my tenure at Lazy Dog Restaurant & Bar. Proven ability to enhance guest relations through exceptional service and effective problem-solving. Recognized for attention to detail and a strong work ethic, consistently achieving positive feedback and repeat business.
Overview
6
6
years of professional experience
Work History
Waitress Trainee
Lazy Dog Restaurant & Bar
03.2024 - 02.2025
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
Waitress Trainee
Jimmys Tequilas & Carnes
08.2023 - 01.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Receptionist Administrator
De Costa a Costa
08.2020 - 12.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Construction Supervisor
KMD Management
06.2019 - 03.2020
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
- Increased client satisfaction with clear communication, timely updates, and quick resolution of issues.
- Ensured compliance with local building codes, regulations, and industry best practices through diligent oversight of all construction activities.
- Mitigated risks by conducting thorough site assessments and implementing appropriate safety measures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Reduced excess spending by effectively utilizing given resources.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Worked on high-rise commercial and residential buildings for new construction, rehabilitation and maintenance projects.
- Reviewed project details to specify correct materials and equipment for job sites.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Education
Duluth High School
Duluth Ga Skills
- Customer service
- Time management
- Problem-solving
- Team collaboration
- Attention to detail
- Verbal and written communication
- Conflict resolution
- Complaint resolution
- Guest relations
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- Professional appearance
- Sales techniques
- Customer feedback management
- Effective customer upselling
Languages
English
Full Professional
Timeline
Waitress Trainee
Lazy Dog Restaurant & Bar
03.2024 - 02.2025
Waitress Trainee
Jimmys Tequilas & Carnes
08.2023 - 01.2024
Receptionist Administrator
De Costa a Costa
08.2020 - 12.2022
Construction Supervisor
KMD Management
06.2019 - 03.2020
Duluth High School
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