Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maricela Casperson

Cumming

Summary

Dynamic restaurant general manager with a proven track record at Santa Maria Tapas and Oyster Bar, excelling in operations management and customer engagement. Enhanced guest satisfaction through effective staff training and innovative marketing strategies, achieving significant increases in foot traffic. Passionate about fostering a positive team environment while ensuring compliance with health and safety regulations.

Qualified Manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant-general-manager

Santa Maria Tapas and Oyster Bar
07.2025 - Current
  • Oversaw daily operations, ensuring high standards of food quality and customer service.
  • Managed inventory control systems to minimize waste and maximize profitability.
  • Trained and supervised staff in service protocols and operational procedures.
  • Implemented marketing strategies to enhance customer engagement and increase foot traffic.
  • Resolved customer complaints efficiently, enhancing overall guest satisfaction ratings.
  • Coordinated scheduling to ensure optimal staffing levels during peak hours.
  • Developed employee training programs to improve team performance and operational efficiency.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Restaurant - General - Manager

Hacienda
06.2023 - 07.2025
  • Managed daily restaurant operations ensuring compliance with health and safety regulations.
  • Supervised staff training programs to enhance team performance and service quality.
  • Implemented efficient inventory management systems to reduce waste and optimize costs.
  • Developed customer service protocols to improve guest satisfaction and retention rates.
  • Coordinated scheduling for staff to ensure optimal coverage during peak hours.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Apartment Manager

Dominium Management Services
05.2021 - 06.2023
  • Managed daily operations of apartment complex, ensuring efficient tenant services and property maintenance.
  • Coordinated leasing activities, maximizing occupancy rates through strategic marketing and community engagement.
  • Implemented process improvements for tenant retention, enhancing resident satisfaction and reducing turnover.
  • Oversaw financial management, including budgeting and expense tracking to optimize profitability.
  • Led maintenance teams in proactive property upkeep, ensuring safety standards and regulatory compliance.
  • Developed vendor relationships, negotiating contracts to secure cost-effective services for the property.
  • Conducted regular inspections to maintain high standards of cleanliness and safety across facilities.
  • Facilitated conflict resolution between tenants, fostering a positive living environment through effective communication skills.

Restaurant - General - Manager

Taco Temple
01.2018 - 05.2021
  • Executed marketing initiatives to increase local engagement and drive sales growth.
  • Analyzed sales reports to identify trends and adjust operational strategies accordingly.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Education

Bachelors - Accounting/Business

East Los Angeles College
Monterey Park, CA
04-1998

Associate of Applied Business - Accounting

University of California, Los Angeles
Los Angeles, CA
06-1994

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Pre-shift walk-through
  • Staff scheduling
  • Hiring decisions
  • Labor management
  • Customer engagement
  • Health code compliance
  • Facility maintenance
  • Order management
  • Employee retention
  • Scheduling coordination
  • Budget planning
  • Purchasing
  • Business management
  • Guest experience oversight
  • Team management
  • Supervisory skills
  • Shift management
  • Passion for customer satisfaction

Certification

  • Certified Manager - Food and Safety
  • Licensed Alcohol - Dawson County

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant-general-manager

Santa Maria Tapas and Oyster Bar
07.2025 - Current

Restaurant - General - Manager

Hacienda
06.2023 - 07.2025

Apartment Manager

Dominium Management Services
05.2021 - 06.2023

Restaurant - General - Manager

Taco Temple
01.2018 - 05.2021

Bachelors - Accounting/Business

East Los Angeles College

Associate of Applied Business - Accounting

University of California, Los Angeles

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Maricela Casperson