Marie Blevins
Cairo
Summary
Dynamic professional with a proven track record at 24k Retrievers, excelling in creative problem solving and customer service. Developed tailored training programs that significantly enhanced client satisfaction and retention. Skilled in documentation and reporting, ensuring accuracy while fostering strong relationships with clients and their pets.
Professional in animal care and training, with track record of improving canine behavior and obedience. Skilled in developing personalized training plans and fostering strong bonds between dogs and their owners. Known for reliable teamwork and adaptability in dynamic environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Dog Trainer/Office Manager
24k Retrievers
Cairo, GA
03.2018 - Current
- Collaborated with pet owners to address specific challenges, enhancing overall satisfaction and retention rates.
- Developed individualized training plans tailored to client needs and dog temperaments.
- Conducted group training sessions to foster socialization among dogs and improve owner handling skills.
- Evaluated dog progress regularly, adjusting training approaches to ensure optimal learning outcomes.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Managed calendar updates, ensuring accurate scheduling and reducing conflicts across teams.
- Developed and maintained strong relationships with clients, improving satisfaction and retention rates.
- Conducted individual and group training sessions, fostering a supportive learning environment.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process. Using Acuity software.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Certified Ophthalmic Assistant
Palmer Eye Center
Tallahassee, FL
05.2016 - 03.2018
- Assisted in patient examinations, ensuring comfort and understanding of procedures.
- Managed scheduling of appointments to optimize clinic workflow and patient experience.
- Conducted preliminary diagnostic tests, including visual acuity and tonometry assessments.
- Educated patients on eye care products and post-operative instructions to enhance compliance.
- Collaborated with ophthalmologists to prepare for surgeries, ensuring all equipment was ready and sterile.
- Trained new staff on clinic protocols and patient service standards for improved team efficiency.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing Medflow with commitment to accuracy.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Certified Ophthalmic Assistant
Thomasville Eye Center & MedNet Technologies
Thomasville, GA
02.2012 - 05.2016
- Implemented process improvements that reduced patient wait times and increased satisfaction ratings.
- Led initiatives to maintain inventory levels, ensuring availability of essential ophthalmic supplies and tools.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Documented patient medical history and information utilizing Integrimed with commitment to accuracy.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Assisted in patient examinations, ensuring comfort and understanding of procedures.
Education
Associate of Science - Computer Information Systems
Keiser College
Tallahassee, FL05-2006
Skills
- Creative problem solving
- Obedience training
- Positive reinforcement training
- Customer service
- Documentation and reporting
- Calendar management
- Remote work capabilities
- Accuracy and precision
Timeline
Dog Trainer/Office Manager
24k Retrievers
03.2018 - Current
Certified Ophthalmic Assistant
Palmer Eye Center
05.2016 - 03.2018
Certified Ophthalmic Assistant
Thomasville Eye Center & MedNet Technologies
02.2012 - 05.2016
Associate of Science - Computer Information Systems
Keiser College