Summary
Overview
Work History
Education
Skills
Certification
Location - State University
Timeline
Generic

Marie Poulard

Douglasville

Summary

Healthcare professional with extensive experience at WellStar Cobb Hospital, specializing in patient care and administrative support. Expertise in medical billing and coding enhances operational efficiency and customer service. Recognized for improving patient monitoring and creating a welcoming environment, committed to elevating healthcare standards. Proven direct support experience with strong knowledge of paperwork procedures and mobility assistance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Unit Secretary

Wellstar Cobb Hospital
Austell
01.2015 - Current
  • Streamlined patient admissions and discharge processes for enhanced efficiency.
  • Prepared medical charts promptly for daily patient rounds.
  • Maintained organization of front desk area to ensure neatness.
  • Executed clerical tasks including filing, faxing, photocopying, and data entry into electronic health record systems.
  • Scheduled appointments and managed physician calendars with accuracy.
  • Greeted visitors and patients courteously, fostering a welcoming environment.
  • Answered telephone calls swiftly, directing them to appropriate personnel or departments.

Patient Care Technician

WellStar Cobb Hospital
Austell
01.2015 - Current
  • Provided direct patient care for over 12 patients daily, maintaining comfort and hygiene standards.
  • Documented vital signs while assisting with patient mobility to enhance care quality.
  • Reported changes and concerns to nursing staff, optimizing monitoring processes.
  • Complied with healthcare safety standards, significantly lowering incident rates among patients.
  • Executed infection prevention protocols diligently, reducing transmission risks within units.
  • Exhibited proficiency in bladder scans, telemetry, and 12-Lead EKG procedures.
  • Monitored vital signs in COVID-19 unit and reported changes promptly to nursing staff.

Office Assistant

Northwest Neurology Office
Austell
04.2014 - 11.2015
  • Coordinated office activities while maintaining schedules for staff and management.
  • Managed correspondence through emails, phone calls, and mail distribution.
  • Implemented procedures to streamline operations and enhance efficiency.
  • Provided administrative support including document copying, scanning, filing, and supply ordering.
  • Performed data entry tasks across various computer systems accurately and efficiently.
  • Greeted visitors, assessed needs, and directed them to appropriate personnel.
  • Answered phone calls promptly and directed inquiries as necessary.
  • Organized and scheduled meetings and appointments for management.

Patient Care Technician

WellStar Windy Hill Hospital
Marietta
01.2003 - 01.2015
  • Monitored vital signs and reported changes to medical team without delay.
  • Assisted nursing staff with patient care and daily living activities effectively.
  • Maintained cleanliness and organization in patient care areas to promote safety.
  • Documented patient information accurately within electronic health records system.
  • Educated patients on post-care procedures and health management strategies.
  • Provided emotional support to patients and families throughout treatment processes.
  • Prepared patients for examinations and treatments, including vital signs monitoring.
  • Responded promptly to call lights and addressed requests from patients, families, and staff.

CNA

Windy Hill Hospital
Marietta
01.2003 - 01.2015

Assisted patients with daily living activities, including bed transfers and personal hygiene.

  • Monitored vital signs and communicated changes to nursing staff.
  • Followed instructions from LPNs and RNs for exercises while managing administrative tasks.
  • Maintained accurate medical records, scheduled appointments, and processed insurance claims.
  • Coordinated phone communications and greeted patients to ensure safety.
  • Updated patient charts to reflect current health conditions accurately.
  • Collaborated with nursing staff to create a secure environment for all individuals.
  • Contributed to patient care initiatives that improved treatment success rates.

Education

Medical Billing And Coding Specialist Certificate Program - Health Information Technology

Kennesaw State University
Kennesaw, GA
04-2011

Medical Office Assistant Certificate Program - Allied Health/ Health Science

Kennesaw State University
Kennesaw, GA
12-2010

Patient Care Tech Program - Health Care/Medical Science

Lucas Allied Health Center
Jonesboro, GA
07-2002

Computer Technology Training - Information And Communication Technology

TechNet
Marietta
10-2001

High School Diploma - General Education/ Secondary Education

Haiti College of Port-au Prince
Port-au Prince, Haiti
07-1985

Skills

  • Certified nursing assistant
  • Medical billing and coding
  • CPR certification
  • Customer service and support
  • Healthcare communication
  • Healthcare administration

Certification

  • BSL Basic Life Support, 08/2026
  • Certified Nursing Assistant, American Heart Association

Location - State University

Kennesaw

Timeline

Unit Secretary

Wellstar Cobb Hospital
01.2015 - Current

Patient Care Technician

WellStar Cobb Hospital
01.2015 - Current

Office Assistant

Northwest Neurology Office
04.2014 - 11.2015

Patient Care Technician

WellStar Windy Hill Hospital
01.2003 - 01.2015

CNA

Windy Hill Hospital
01.2003 - 01.2015

Medical Billing And Coding Specialist Certificate Program - Health Information Technology

Kennesaw State University

Medical Office Assistant Certificate Program - Allied Health/ Health Science

Kennesaw State University

Patient Care Tech Program - Health Care/Medical Science

Lucas Allied Health Center

Computer Technology Training - Information And Communication Technology

TechNet

High School Diploma - General Education/ Secondary Education

Haiti College of Port-au Prince
Marie Poulard