Marie Shugart
Warner Robins
Summary
Dynamic retail manager with a proven track record at Cracker Barrel, excelling in cash management and customer service. Enhanced store performance through effective inventory control and visual merchandising, while fostering team development and leadership. Recognized for driving sales and creating engaging shopping experiences that consistently exceed guest expectations.
Overview
17
17
years of professional experience
Work History
Retail Manager
Cracker Barrel Old Country Store Inc
04.2021 - Current
- Oversaw store operations, including driving sells through KPI's and performance coaching while delivering an engaging shopping experience with guests. Cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Inventory and Shrink management as well as adherence to Loss Prevention and Asset Protection policies.
Level 3 Restaurant Shift Lead
Cracker Barrell Old Country Store
08.2019 - 04.2021
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Implemented daily pre-shift meetings to boost team morale, share important updates, and address any concerns proactively.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
Grill Cook
Cracker Barrell Old Country Store
07.2016 - 08.2019
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Server
Cracker Barrell Old Country Store
09.2013 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Catering Manager
Sonny's Real Pit BArbque
12.2008 - 09.2013
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Education
GED -
Central Georgia Technical College
Macon, GA05-2003
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Visual merchandising
- Team Training
- Staff management
- Leadership development
- Merchandise planning
- Loss prevention
- Employee scheduling
- Staff recruitment
Timeline
Retail Manager
Cracker Barrel Old Country Store Inc
04.2021 - Current
Level 3 Restaurant Shift Lead
Cracker Barrell Old Country Store
08.2019 - 04.2021
Grill Cook
Cracker Barrell Old Country Store
07.2016 - 08.2019
Server
Cracker Barrell Old Country Store
09.2013 - 07.2016
Catering Manager
Sonny's Real Pit BArbque
12.2008 - 09.2013
GED -
Central Georgia Technical College
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