Marie West
McDonough
Summary
Professional and knowledgeable office clerk offering several years of experience in human resource, administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Bilingual proficiency in English and Spanish.
Overview
12
12
years of professional experience
Work History
Human resources Manager
Unity Health and Rehabilitation Center
05.2012 - 03.2024
- Maintained company compliance with all local, state, and local and federal laws, in addition to establishing organizational standards.
- Conducted applicants onboarding process, background screening, drug testing, record keeping, and daily audit.
- Administered employee-related services such as payroll, training, obtaining and evaluating employee benefits.
- Bridged management and employee relations by addressing demands, grievances or other issues.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Certification -
SHRM (Society For Human Resource Management)
01.2024
Human Resources Management Certification -
Miami-Dade College
08.2017
Management And Supervision Professional Deveoplemt -
Miami-Dade College
06.2016
Skills
- Coaching & Onboarding
- Schedule Management
- Time Management
- Team Leadership
- Payroll specialist
- Administrative Skills
- Customer Relationship Management
Timeline
Human resources Manager
Unity Health and Rehabilitation Center
05.2012 - 03.2024
Certification -
SHRM (Society For Human Resource Management)
Human Resources Management Certification -
Miami-Dade College
Management And Supervision Professional Deveoplemt -
Miami-Dade College
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