Marie Brigitte Aymele Meymzock
Lawrenceville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global
02.2021 - 06.2025
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Virtual Customer Service Representative
Princess Cruises Lines
05.2017 - 12.2020
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Answer questions and concerns from passengers about their cruise, onboard amenities, and excursions
- Make, modify, or cancel cruise reservations, including booking excursions and other services
- Address and resolve issues that arise before, during, or after a cruise, such as dealing with complaints or unexpected circumstances like flight delays
- Review Work with other departments, such as housekeeping, dining, and entertainment, to meet guest needs and update customer accounts, ensuring accurate records and necessary modifications
Virtual Customer Service Representative
Disneyland Resort
03.2014 - 11.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handling inbound and outbound interactions by responding to guest questions, comments, and issues through phone calls, chats, and emails.
- Assisting guests with making, modifying, or canceling resort and attraction reservations.
- Processing payments, calculating charges, and resolving billing discrepancies
- Sharing information about Disney's products, services, and park offerings.
- Forwarding difficult or specialized issues to other teams or departments for resolution.
- Documenting all interactions and customer information in Customer Relationship Management (CRM) systems.
Education
Bachelor of Science - Tourism And Hospitality Management
College of Coastal Georgia (CCGA)
Brunswick, GA05-2013
Skills
- Scheduling
- Complaint resolution
- Account updating
- Key holder experience
- Team collaboration
- Senior leadership support
- High-energy attitude
- Creative problem solving
- Cultural awareness
- Strategic sales
- Technical support
- Client relations
- Report preparation
- Multitasking and organization
- Calendaring
- Calm demeanor
- Prioritization
- Appointment scheduling
- Travel planning
- Process optimization
- Stress management
- Product promotion
- Microsoft outlook
- Hospitality and accommodation
- Customer RMA management
- Computer proficiency
- Call center operations
- Data entry
- Order processing
- Microsoft Office Suite
- Team development
- Problem-solving
- Microsoft Excel
Websites
Certification
- Certified customer experience professional (CCEP)
- Certified Customer Communication Practitioner(CCP)
- Salesforce
- Microsoft Dynamics 365
Contact Information
- FUNIBAVALENTINE@YAHOO.COM
- Roswell, GA 30075
- WWW: Bold Profile
Date
August 4, 2025
RE: [Job Title]
Dear Hiring Manager
Languages
French
Professional Working
Timeline
Customer Service Representative
Sutherland Global
02.2021 - 06.2025
Virtual Customer Service Representative
Princess Cruises Lines
05.2017 - 12.2020
Virtual Customer Service Representative
Disneyland Resort
03.2014 - 11.2016
Bachelor of Science - Tourism And Hospitality Management
College of Coastal Georgia (CCGA)