MARIE JOELLE JEAN-PIERRE
Locust Grove
Summary
Dedicated customer service professional with extensive experience in effectively resolving customer issues. Known for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, equipped with exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Passionate about fostering a supportive environment that prioritizes client needs while contributing to team goals.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, On Call
ESS
Henry County, GA
08.2025 - Current
- Developed and maintained classroom management techniques to promote active student participation and a conducive educational atmosphere.
- Developed lesson plans aligned with curriculum standards to enhance educational outcomes.
- Implemented diverse instructional strategies to accommodate various learning styles.
- Collaborated with teachers and staff to support individualized education plans for students.
Remote Survey Interviewer Seasonal
University of Florida
Remote
07.2023 - 11.2024
- Conducted in-depth surveys to gather data for research projects.
- Engaged with diverse populations to ensure comprehensive data collection.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and technical support, enhancing customer satisfaction levels.
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Utilized CRM software to document interactions and track customer feedback for service enhancement.
Customer Service Representative Seasonal
Harte Hanks
Remote
03.2023 - 06.2023
- Resolved customer inquiries through multi-channel communication, enhancing overall customer satisfaction.
- Processed orders and returns efficiently using CRM software, streamlining operational workflows.
- Managed high-volume call traffic while maintaining exceptional service quality standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Healthcare Advocate Customer Service
Tyme Global Technologies, Bloom Insurance
Remote
01.2021 - 03.2022
- Collaborated with healthcare providers to develop tailored care plans for diverse patient populations.
- Advocated for patient rights, ensuring access to necessary healthcare services and resources.
- Educated patients on insurance options, benefits, and claims processes to enhance understanding and compliance.
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.
Education
Bachelor of Arts - Film and Media
Georgia State University
Atlanta, GA12-2024
Associate degree - Drama and Education
Palm Beach State College
Boca Raton, FL05-2020
Master of Arts - Elementary Education
Grand Canyon University
Phoenix, AZ12-2027
Skills
- Active listening
- Critical thinking
- Data entry
- Phone etiquette
- CRM software
- LiveChat messaging
- Administrative and office support
- Tri-Language
Languages
Haitian Creole - Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Substitute Teacher, On Call
ESS
08.2025 - Current
Remote Survey Interviewer Seasonal
University of Florida
07.2023 - 11.2024
Customer Service Representative Seasonal
Harte Hanks
03.2023 - 06.2023
Healthcare Advocate Customer Service
Tyme Global Technologies, Bloom Insurance
01.2021 - 03.2022
Bachelor of Arts - Film and Media
Georgia State University
Associate degree - Drama and Education
Palm Beach State College
Master of Arts - Elementary Education
Grand Canyon University