Mariela Porter
Duluth
Summary
Dynamic customer service professional with a proven track record at Teleperformance USA, adept at resolving conflicts and enhancing customer loyalty. Skilled in Data Entry, active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction while leveraging computer proficiency and data entry skills to drive results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
10.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Teacher
Children’s Learning Adventure
02.2023 - 05.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Teacher's Assistant
The Sunshine House
08.2022 - 02.2023
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Sales Assistant
Jorge 911 Installing
05.2019 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma - Mathematics, Science, Social Studies, Literature
Norcross High School
Norcross, GA05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance USA
10.2024 - 11.2024
Lead Teacher
Children’s Learning Adventure
02.2023 - 05.2023
Teacher's Assistant
The Sunshine House
08.2022 - 02.2023
Sales Assistant
Jorge 911 Installing
05.2019 - 08.2022
High School Diploma - Mathematics, Science, Social Studies, Literature
Norcross High School
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