Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariela Porter

Duluth

Summary

Dynamic customer service professional with a proven track record at Teleperformance USA, adept at resolving conflicts and enhancing customer loyalty. Skilled in Data Entry, active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction while leveraging computer proficiency and data entry skills to drive results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
10.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lead Teacher

Children’s Learning Adventure
02.2023 - 05.2023
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.

Teacher's Assistant

The Sunshine House
08.2022 - 02.2023
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.

Sales Assistant

Jorge 911 Installing
05.2019 - 08.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma - Mathematics, Science, Social Studies, Literature

Norcross High School
Norcross, GA
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance USA
10.2024 - 11.2024

Lead Teacher

Children’s Learning Adventure
02.2023 - 05.2023

Teacher's Assistant

The Sunshine House
08.2022 - 02.2023

Sales Assistant

Jorge 911 Installing
05.2019 - 08.2022

High School Diploma - Mathematics, Science, Social Studies, Literature

Norcross High School

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Mariela Porter