Mariem Housni
Atlanta
Summary
Industrial and Mechanical Engineer with international experience and a proven track record in project management, packaging processes, and customer support.
Since 2022, I have successfully led upgrade projects for global clients such as PepsiCo, AkzoNobel Coatings, and Fresenius Medical Care. These projects range from validating container designs for seamless production to conducting detailed production line audits across the U.S.
Skilled in efficiency optimization, problem solving, and using 3D/2D design software. I have experience communicating technical solutions and consumer experiences effectively.
Known for my collaborative approach, I thrive in fast-paced, dynamic team environments to deliver innovative, high-impact costumer-centric solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Engineer
PACK'R North America
02.2022 - Current
- Managed upgrade projects for complete filling lines, from solution definition to final on-site implementation. Projects included the integration of new container designs, hardware and software adaptations, and customization to meet specific customer requirements.
- Conducted audits of PACK'R automatic production lines across the U.S., delivering detailed reports and actionable recommendations to improve production line efficiency and performance.
- Provided remote troubleshooting support for customers, ensuring quick resolutions and dispatching appropriate internal or external resources for on-site interventions when necessary.
- Fine-tuned semi-automatic filling machines manufactured in the US and conducted Factory Acceptance Tests (FAT) with customers presence to validate machine performance while meeting project milestones.
- Trained new technicians at the U.S. subsidiary on operating and troubleshooting PACK'R filling machines and utilizing the ERP system and company Engneering softwares to create customer quotations and manage technical requests.
Supply Chain Consultant Internship
Wavestone Consulting
01.2021 - 07.2021
- Studied the implementation of different mechanization solutions in a warehouse in order to improve productivity and gain space, the warehouse used only manual operations, the final solution implemented increased productivity by 20% and enabled a gain of 30% of space
- Studied implementation of an MES (Manufacturing Execution System) in the Dior production plant and participated in different workshops with the production/maintenance/warehouse departments to understand the functionalities of the MES to be implemented.
- Worked on the conception of a distribution network for an international luxury group in Asia, the aim of the project was to define the best distribution network in terms of cost, lead time, and service.
Home Tutor
Cours Legendre
09.2020 - 01.2021
- Worked with a total of 18 students aged from 6 to 20 years old
- Collaborated with students to complete homework assignments and prepare for exams in Mathematics, Physics, French, and English
- Identified needs of students to adapt course content and delivery style to meet needs.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
Logistic Agent Internship
SNCF
05.2019 - 09.2019
- Used Microsoft Excel and other software tools to manage inventories and guaranty their traceability, extract KPIs and other performance indicators and analyzed them.
- Carried out day-to-day duties such as receiving parts, perform quality controls, contacting suppliers about damaged articles, late merchandise...etc.
- Participated in the implementation of 5S in the plant, and trained operators on safety procedures.
Education
Master of Science - Mechanical Engineering
Georgia Institute of Technology
Atlanta, GA12.2021
Combined BS &MS in Industrial And Mech. Engineerig -
École Nationale Supérieure Des Arts Et Métiers
06.2020
Post-secondary Preparatory School - Mathematics, Physics And Engineering Science
Lycée Gustave Monod
06.2018
Skills
- 2D/3D product conception: Catia, Solidworks, Autodesk Fusion360, AutoCAD
- Microsoft Excel, Power BI, Power Point
experience - PLC systems: Siemens, Wago, Rockwell, Cognex
- Programming languages (Python, Matlab, Visual Basic)
- Data management
- Supply Chain & performance excellence
- Time management
Technical skills:
- Adaptability
- Excellent customer service
- Leadership
- Relationship building
- Attention to detail
- Organizational skills
Essential skills:
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Engineer
PACK'R North America
02.2022 - Current
Supply Chain Consultant Internship
Wavestone Consulting
01.2021 - 07.2021
Home Tutor
Cours Legendre
09.2020 - 01.2021
Logistic Agent Internship
SNCF
05.2019 - 09.2019
Master of Science - Mechanical Engineering
Georgia Institute of Technology
Combined BS &MS in Industrial And Mech. Engineerig -
École Nationale Supérieure Des Arts Et Métiers
Post-secondary Preparatory School - Mathematics, Physics And Engineering Science
Lycée Gustave Monod
Similar Profiles
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America
Melinda Mayfield-HillMelinda Mayfield-Hill
Education Coordinator - Western Georgia at Fresenius Kidney Care, Inc. North America - North Georgia DivisionEducation Coordinator - Western Georgia at Fresenius Kidney Care, Inc. North America - North Georgia Division
Dallas JudkinsDallas Judkins
Call Center Customer Service Representative at Serco North AmericaCall Center Customer Service Representative at Serco North America
Iniobong InyangIniobong Inyang
Volunteer, Social Care Department at Giving HealthVolunteer, Social Care Department at Giving Health
Brendon ExlerBrendon Exler
Assistant Manager at Super Sound StudiosAssistant Manager at Super Sound Studios