Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Coumba Boye

Riverdale

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

coumba boye
College Park
06.2023 - 05.2024
  • Ensured high levels of customer satisfaction through accurate response delivery.
  • Quickly resolved customer complaints, maintaining positive relationships.
  • Conducted in-depth conversations to clarify customer needs and provide effective solutions.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Demonstrated strong communication skills, empathy, and patience in all interactions.

Supervisor at Boar's Head Airport

coumba boye
College Park
10.2019 - 05.2022
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Trained new employees on company policies and operational procedures.
  • Conducted weekly training sessions on food safety practices and standards.
  • Managed procurement of food and supplies based on departmental needs.
  • Ordered necessary supplies from approved vendors to maintain stock levels.
  • Evaluated employee performance continuously to uphold service quality.
  • Addressed customer concerns efficiently with accurate, detailed information.

Education

Bachelor of Science - Marketing

Atlanta Metropolitan State College
Atlanta, GA
05-2024

Skills

  • Service excellence
  • Conflict resolution
  • Interpersonal communication
  • Client relationship management
  • Training and development
  • Strategic problem solving
  • Team collaboration
  • Active listening
  • Multitasking and organization
  • Problem solving

Languages

French
Native/ Bilingual
Arabic
Native/ Bilingual
wollof
Native/ Bilingual
English
Full Professional

Timeline

Customer Service Agent

coumba boye
06.2023 - 05.2024

Supervisor at Boar's Head Airport

coumba boye
10.2019 - 05.2022

Bachelor of Science - Marketing

Atlanta Metropolitan State College

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Coumba Boye