Marinés Rodríguez-Jaume
Alpharetta
Summary
Bilingual Office Manager and Administrative Professional with 27 years of experience supporting executives, managing operations, and leading cross-functional teams in corporate and hospitality settings. Recognized for delivering excellent customer service, optimizing processes, and building a positive workplace culture. Award-winning employee with proven skills focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2
2
Languages
1
1
Certification
27
27
years of professional experience
Work History
Office Manager
Cherokee Town and Country Club
Atlanta
09.2017 - Current
- Provided operational, administrative, and project coordination support for Golf Course Operations Department, facilitating efficient daily operations and compliance with organizational policies.
- Coordinate calendars, meetings, training sessions, committee activities, special events, vendor visits, and departmental logistics for leadership and staff.
- Maintain and organize critical records, documentation, contracts, standard operating procedures (SOPs), invoices, personnel files, reports, meeting minutes, and departmental archives.
- Prepare, update, and manage departmental documentation, including operational procedures, compliance records, safety materials, training resources, and communication notices.
- Perform data entry, tracking, reporting, and record management related to budgets, inventories, purchasing, employee programs, vendor services, and operational projects.
- Obtained quotes, processed purchase requests, tracked orders, reconciled invoices, maintained inventory records, and coordinated with vendors.
- Coordinated onboarding activities for domestic and international employees, streamlining scheduling, documentation management, orientation preparation, and employee support.
- Serve as a bilingual liaison (English/Spanish), facilitating communication between leadership, employees, contractors, vendors, and external stakeholders.
- Assist with project coordination by tracking timelines, maintaining documentation, preparing status reports, and supporting departmental initiatives from planning through completion.
- Maintain digital and physical filing systems to ensure accurate record retention, accessibility, and compliance with organizational standards.
- Support facility and asset management by coordinating maintenance requests, monitoring equipment records, tracking inventories, and ensuring operational readiness.
- Prepared and distributed communications, notices, training materials, signage, meeting agendas, and project updates for employees and management to enhance information flow.
- Serve as Recorder for the Employee Engagement Committee, maintaining official meeting records, preparing minutes, documenting action items, and distributing organizational communications.
- Recognized with multiple organizational awards, including Employee of the Year (2019 & 2021) and the Sam Hatch Award (2018, 2020, 2022 & 2024), for outstanding service, leadership, and operational excellence.
Software Trainer
Tekpro, Inc.
San Juan
08.2008 - 05.2017
- Delivered training and system implementation for over 300 clinical laboratories across Puerto Rico.
- Configured and supported Prolab software to ensure compliance with CPT, ICD10, and HEDIS codes, enhancing regulatory adherence.
- Led customer support team, resolving technical issues and increasing client satisfaction through effective problem-solving.
- Managed Quality Control programs while training staff in laboratory equipment operation to maintain high operational standards.
Administrative Assistant
American Express TRS Co.
Guaynabo
01.2006 - 05.2007
- Coordinated meetings, conference calls, and travel arrangements for U.S., Puerto Rico, and Argentina teams, facilitating effective communication and collaboration across regions.
- Managed business and personal agendas for department leadership, ensuring efficient scheduling and prioritization of key activities.
- Supported General Manager's assistant during absences by managing critical tasks and communications.
- Prepared and submitted monthly expense reports.
Executive Assistant to Vice President, Mortgage
Oriental Bank
San Juan
11.2004 - 12.2005
- Streamlined VP's calendar, correspondence, and meetings for optimal time management.
- Ensured completeness of mortgage cases for efficient committee evaluation.
- Coordinated Mortgage Credit Committee activities and maintained Notary Log Book for accurate record-keeping.
Executive Assistant to the President
Oriental Bank
San Juan
02.1999 - 11.2004
- Managed daily operations, optimizing the President's personal and professional agenda, travel, and expenses.
- Managed departmental reports and organized executive communications to support informed decision-making.
- Coordinated Board of Directors meetings, preparing agendas and overseeing meal service to enhance meeting effectiveness.
Education
High School Diploma -
Escuela Superior Josefina Barcelo
05-1992
Bachelor of Arts - Journalism
Universidad Del Sagrado Corazón
Santurce, PRSkills
- Project coordination
- Budget management
- Financial tracking
- Employee onboarding
- Customer support
- Staff development
- Problem solving
- Team collaboration
- Bilingual: English and Spanish
- Attention to detail
Certification
- HIPAA Complete Compliance, United Latino Students Association, 01/01/14
- Paylocity's E-Verify & Onboarding On Demand, 01/01/21
- IAAP - Certification of Completion HR, 01/01/24
Awards
- Sam Hatch Award, Cherokee Town and Country Club
- 2018
- 2020
- 2022
- 2024
- Employee of the Year, Cherokee Town and Country Club
- 2019
- 2021
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
Cherokee Town and Country Club
09.2017 - Current
Software Trainer
Tekpro, Inc.
08.2008 - 05.2017
Administrative Assistant
American Express TRS Co.
01.2006 - 05.2007
Executive Assistant to Vice President, Mortgage
Oriental Bank
11.2004 - 12.2005
Executive Assistant to the President
Oriental Bank
02.1999 - 11.2004
High School Diploma -
Escuela Superior Josefina Barcelo
Bachelor of Arts - Journalism
Universidad Del Sagrado Corazón