Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario Grusz

Douglasville

Summary

Dynamic professional with a proven track record at UPS, enhancing customer satisfaction through complex problem-solving and strategic engagement. Skilled in inventory management and data analysis, I foster strong relationships and streamline processes to drive team productivity. Committed to delivering exceptional service and maintaining high standards in a fast-paced environment.

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Qualified [Desired Position] with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Overview

3
3
years of professional experience

Work History

Associate

UPS
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Improved project delivery times with implementation of streamlined communication strategy.

Associate

Walmart
08.2023 - 10.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Delivery Driver

DoorDash
05.2022 - 08.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.

Education

Associate of Applied Science - Film

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Robert S. Alexander Comprehensive School
Douglasville, GA
05-2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • Client engagement
  • Product knowledge
  • Data entry
  • Order fulfillment
  • Inventory management
  • Cross-functional teamwork
  • Sales techniques
  • Sales expertise
  • Production support
  • Record and file management
  • Project reporting
  • Preparing reports

Timeline

Associate

UPS
10.2024 - Current

Associate

Walmart
08.2023 - 10.2024

Delivery Driver

DoorDash
05.2022 - 08.2023

Associate of Applied Science - Film

Chattahoochee Technical College

High School Diploma -

Robert S. Alexander Comprehensive School
Mario Grusz