Mario Kohn
Loganville
Summary
Ethical and dedicated worker with a strong ability to process large volumes of error-free transactions, consistently meeting departmental goals. 7 years of experience in resolving issues swiftly and capitalizing on customer retention opportunities. Proficient in managing conversational flow and adept at diffusing challenging customer situations.
Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Overview
9
9
years of professional experience
Work History
Lead Maintenance Technician
Greystar Property Management
02.2022 - 11.2024
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
Customer Service Representative
Computer Generated Solutions
05.2019 - 07.2021
- Experience Leadership skills Excellent problem solving 35 WPM.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Monitored systems in operation and input commands to troubleshoot areas.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Customer Service Representative
SPH Analytics
03.2018 - 05.2019
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options Collected customer feedback and recommended procedural or product changes to enhance future service delivery Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling Ensured that all patient and insurance data was updated regularly and carefully inputed into the company's computer system Assessed historical topographical data as part of survey operations Documented findings and prepared detailed reports.
Picker
Alpha Broders
01.2017 - 05.2019
- Examined final products to check conformance with quality standards and production tolerances Assembled and prepared cartons, crates and containers to protect materials during shipment Operated pack mule Lift over 25 lbs Quality assurance for all products on batch sheet Pick from various locations throughout warehouse Marked and labeled containers with accurate shipping information to prevent delays.
Shift Manager
Litlee Caesers
01.2016 - 12.2017
- Oversaw schedules, accepted time off requests and found coverage for shifts Helped employees operate productively and stay on task to meet business and customer needs Cross-trained in every store role to maximize operational knowledge.
Skills
- Report preparation
- International sales support
- Sales expertise
- Complaint resolution
- Technical Support
- Inbound and Outbound Calling
- Assembly and Production
- Shipping and Receiving
- Preventive Maintenance
- Mechanical repair
- Tool management
- Equipment Repair
- Lockout and tagout procedures
- Groundskeeping
- Apartment maintenance
- HVAC and refrigeration systems
Affiliations
Member, Alumni Association
National Customer Service Association
Timeline
Lead Maintenance Technician
Greystar Property Management
02.2022 - 11.2024
Customer Service Representative
Computer Generated Solutions
05.2019 - 07.2021
Customer Service Representative
SPH Analytics
03.2018 - 05.2019
Picker
Alpha Broders
01.2017 - 05.2019
Shift Manager
Litlee Caesers
01.2016 - 12.2017
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