Marion Hopson
Grovetown
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 33 years of administrative and customer service experience. Hardworking and passionate job seeker with strong organizational skills eager to secure Financial Coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Scheduler
Wellstar MCG Health
03.2021 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Senior Secretary
Augusta University
01.2017 - 03.2021
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Increased team collaboration by organizing regular staff meetings and facilitating open communication channels.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Coordinated travel arrangements for executives, including flight bookings, hotel reservations, and ground transportation logistics.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
Insurance Coordinator
Trinity Hospital Of Augusta
06.2014 - 01.2017
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Spearheaded initiatives to improve internal processes, resulting in reduced wait times for customers seeking assistance or quotes.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Conducted thorough policy reviews, identifying gaps in coverage and offering appropriate solutions.
- Evaluated risk factors for prospective clients and recommended suitable coverage based on their profile and needs.
- Mentored new hires within the department, sharing best practices and fostering team cohesion.
- Improved client retention through proactive policyholder outreach and exceptional customer service.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Modified, updated and processed existing policies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Determined appropriateness of payers to protect organization and minimize risk.
- Verified client information by analyzing existing evidence on file.
Education
No Degree - Core Curriculum
Augusta College
Augusta,GAMedical Assistant, Certified - Medical Assisting
Augusta Technical Institute
Augusta,GA1990
High School Diploma -
Harlem Comprehensive High School
Harlem, GA1986
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Problem-Solving
Timeline
Scheduler
Wellstar MCG Health
03.2021 - Current
Senior Secretary
Augusta University
01.2017 - 03.2021
Insurance Coordinator
Trinity Hospital Of Augusta
06.2014 - 01.2017
No Degree - Core Curriculum
Augusta College
Medical Assistant, Certified - Medical Assisting
Augusta Technical Institute
High School Diploma -
Harlem Comprehensive High School
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