Marisa Chavez
Canton
Summary
Empathetic and tech-savvy Customer Service Professional with a proven record of delivering high-quality remote support for clients in technology and healthcare. Skilled in managing omnichannel customer communications, troubleshooting, and data documentation. Recognized for calm professionalism, quick adaptability, and commitment to exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Remote QuickBooks Online Expert
Concentrix – Intuit QuickBooks Online
01.2025 - Current
- Provide phone, chat, and email support for QuickBooks Online users, assisting with account setup, billing, and troubleshooting.
- Resolve technical issues involving software navigation, connectivity, and functionality.
- Document customer interactions accurately in CRM systems and follow up for resolution.
- Achieve high performance in customer satisfaction, handle time, and first-contact resolution.
- Maintain compliance with company policies and data privacy regulations.
Remote Tax Prep Expert
Teleperformance – Intuit TurboTax Support
01.2024 - 01.2025
- Assisted TurboTax users with login issues, tax filing support, and software functionality.
- Handled high-volume inbound calls with empathy and accuracy.
- Ensured data integrity and compliance with all security protocols.
Anesthesia Technologist III
Piedmont Atlanta Hospital
01.2022 - 01.2025
- Supported operating rooms by setting up and troubleshooting anesthesia and monitoring equipment.
- Provided emergency response and ensured data accuracy in surgical documentation.
- Conducted system training to improve team efficiency.
Lead Anesthesia Technician
Providence Mission Hospital
01.2015 - 01.2022
- Directed anesthesia operations and maintained readiness for surgical and trauma procedures.
- Collaborated across departments to ensure compliance and safety.
Lead Sterile Processing Technician
Providence Mission Hospital
01.2012 - 01.2015
- Enhanced sterilization workflows, reducing turnaround time and improving quality.
- Trained new staff in compliance, safety, and equipment tracking.
Education
Medical Assistant - Healthcare
Chattahoochee Technical College
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Sequoyah High School
05.2008
Skills
- Omnichannel Call Handling (Voice, Chat, Email)
- Customer Account & Billing Support
- Empathetic Communication & De-escalation
- Technical Troubleshooting & Navigation Assistance
- CRM, Ticketing & Database Systems
- Microsoft Windows / Dual-Monitor Workflow
- Schedule Adherence & Attendance Reliability
- High Attention to Detail & Accuracy
- Confidentiality, Compliance & Data Security
- Multitasking in Fast-Paced Environments
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Timeline
Remote QuickBooks Online Expert
Concentrix – Intuit QuickBooks Online
01.2025 - Current
Remote Tax Prep Expert
Teleperformance – Intuit TurboTax Support
01.2024 - 01.2025
Anesthesia Technologist III
Piedmont Atlanta Hospital
01.2022 - 01.2025
Lead Anesthesia Technician
Providence Mission Hospital
01.2015 - 01.2022
Lead Sterile Processing Technician
Providence Mission Hospital
01.2012 - 01.2015
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Sequoyah High School
Medical Assistant - Healthcare
Chattahoochee Technical College
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