Marisa Farias
Buford
Summary
Dedicated and enthusiastic customer service representative with a genuine desire to assist
customers. I am seeking a challenging role where I can leverage my active listening skills, empathy, and ability to think on my feet to provide personalized solutions, and deliver outstanding customer experiences.
Overview
27
27
years of professional experience
Work History
Patient Care Provider
Texas Visiting Nurse Service LTD.
Mission
09.2020 - 07.2024
- Provided comprehensive patient care, including assessments, treatments and education.
- Ensured that all safety protocols were followed while providing care to patients.
- Demonstrated compassion when communicating with patients while maintaining professional boundaries.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Self-Employed/Business Owner
JAM Auto Paint Supplies
McAllen
08.2016 - 08.2019
- Managed a team of auto paint color matchers and coordinated projects for clients.
- Ensured timely completion and delivery of projects, resulting in 100% customer satisfaction.
- Supervised a team of 4 color matchers, delegating tasks and overseeing project progress.
- Implemented new color matching techniques, resulting in improved efficiency and reduced project completion time.
- Collaborated with clients to understand their painting requirements and provided recommendations for color schemes and finishes.
- Maintained inventory of painting supplies and equipment.
- Ensured compliance with safety regulations and enforced proper use of personal protective equipment.
- Kept track of accounting and checks and balances on a daily basis as well as manage payroll.
- Checked inventory on a weekly basis and ordered auto paint supplies as needed.
Administrative Assistant
First National Bank
Donna
02.2006 - 08.2013
- Drafted meeting agendas, supplied advance materials and executed follow-up for team discussion.
- Supplied keys and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized loan files, emailed reports and scanned documents.
- Worked & collected on weekly past due loan reports in order to meet end of month past due ratio required.
- Worked under strict deadlines and responded to branch president's requests in a timely manner.
- Coordinated employee work schedule and maintained time clock for all hourly employees.
- Managed daily office operations and maintenance of equipment.
- Maintained the lobby area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Developed highly empathetic customer relationships and earned reputation for 'going the extra mile' for my customers.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on the variety of loan products and available credit options.
- Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Researched insurance information and flood certificates.
- Built knowledge about latest banking products and services through internal training called Web Based Training.
- Cross-trained and provided back-up for new accounts & teller areas when needed.
Member Service Representative
Security 1st Credit Union
Harlingen
11.1997 - 02.2006
- Developed highly empathetic client relationships and earned reputation for exceeding & meeting branch goals.
- Cross-trained for Teller, New Accounts and Loan areas and provided back-up for other member service representatives when needed.
- Expressed appreciation and invited customers to return to the Credit Union.
- Managed quality communication, member support and product representation for each member.
- Promptly responded to general inquiries from members, staff, and potential members via mail, e-mail and fax.
- Guaranteed positive member experiences and resolved all member complaints.
- Responsible for assisting members in a timely manner and guaranteeing high level of member service.
- Educated members on the variety of loan products and available credit options.
- Assisted members with opening new accounts and resolving account issues/concerns.
Education
Medical Billing & Coding Specialist -
Southern Careers Institute (SCI)
Harlingen, TX07.2014
High School Diploma - Marketing Education
Mission High School
Mission, TX01.1992
Skills
- Professional and mature
- Self-directed
- Meticulous attention to detail
- Dedicated team player
- Strong interpersonal skills
- HIPAA Certificate
- ICD-9 Coding
- CPT coding
- Medisoft & EHR knowledge
- Microsoft Proficient
- Customer service
- Compassionate care
- Patient assistance
- Conflict resolution
- Active listening
Accomplishments
Coordinated all department functions for team of 8 employees, Successfully planned and executed branch meetings, lunches and special events for groups of 8 employees, Greeted customers upon entrance and handled all types of transactions & situations, Assisted customers over the phone regarding bank operations, products, promotions and check and/or debit card orders, Was the only one in my office cross trained for three departments: Loans, New Accounts & Teller areas, This helped the office to maximize customer conflicts to prevent loss of accounts
Additional Information - Activities
- President of DECA Club 1991-1992.
- Coursework in Marketing, Business Management and Communications.
Languages
English
Professional
Spanish
Professional
Timeline
Patient Care Provider
Texas Visiting Nurse Service LTD.
09.2020 - 07.2024
Self-Employed/Business Owner
JAM Auto Paint Supplies
08.2016 - 08.2019
Administrative Assistant
First National Bank
02.2006 - 08.2013
Member Service Representative
Security 1st Credit Union
11.1997 - 02.2006
Medical Billing & Coding Specialist -
Southern Careers Institute (SCI)
High School Diploma - Marketing Education
Mission High School
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