Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Sentner

Forest Park

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Family Dollar
01.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.

Cleaning Staff Member

First Presbyterian Church Of Forest Hills
08.2021 - 01.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Peer Health Educator Intern

LESHRC
02.2020 - 01.2022
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Promoted available resources and connected individuals with services.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.

Customer Service Representative

Family Dollar
04.2021 - 08.2021
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Stocking shelves and organizing shelves.
  • Cashier

Education

GED -

John Adams High School
Ozone Park, NY
06.2012

Skills

  • Customer Service and Satisfaction
  • Shrinkage Prevention
  • Directing Team Members
  • Sales Activities

Timeline

Assistant Manager

Family Dollar
01.2022 - 06.2023

Cleaning Staff Member

First Presbyterian Church Of Forest Hills
08.2021 - 01.2022

Customer Service Representative

Family Dollar
04.2021 - 08.2021

Peer Health Educator Intern

LESHRC
02.2020 - 01.2022

GED -

John Adams High School

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Marisa Sentner