Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Amos

Covington

Summary

Dynamic Store Co-Manager at Juicy Vapes with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and effective staff leadership. Skilled in inventory control and problem-solving, I foster a collaborative team environment that promotes growth and efficiency, ensuring compliance with health and safety standards.

Overview

7
7
years of professional experience

Work History

Store Co-Manager

Juicy Vapes
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

ARCL
11.2020 - 04.2023
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Front of House Manager

Amici Italian Restaurant
10.2018 - 11.2020
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.

Education

Elsie Roberson High School
Lancaster, TX

Skills

  • Store operations
  • Health and safety compliance
  • Staff leadership
  • Recruitment and hiring
  • Store maintenance
  • Merchandise planning
  • Customer service
  • Problem-solving
  • Friendly and positive
  • Team leadership
  • Store merchandising
  • Strategic thinker

Timeline

Store Co-Manager

Juicy Vapes
04.2023 - Current

Store Manager

ARCL
11.2020 - 04.2023

Front of House Manager

Amici Italian Restaurant
10.2018 - 11.2020

Elsie Roberson High School

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Marissa Amos