Marissa Griffin
Kingsland
Summary
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Wee Pub South
02.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
Server
McGarvey's Wee Pub South
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Day Care Teacher
Step By Step Learning Centers
07.2022 - 02.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Crew Member Trainer
Moe's Southwest Grill
12.2020 - 05.2022
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Performed cash, card and check transactions to complete customer purchases.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2022
Bachelor of Science - Nursing
College of Costal Georgia
Brunswick, GA05-2027
Skills
- High-Volume Dining
- Special Dietary Requirements
- Food Preparation and Safety
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Performance evaluation
- POS system operations
- Health and safety regulations
- Employee scheduling
Timeline
Front of House Manager
Wee Pub South
02.2024 - Current
Server
McGarvey's Wee Pub South
02.2023 - Current
Day Care Teacher
Step By Step Learning Centers
07.2022 - 02.2023
Crew Member Trainer
Moe's Southwest Grill
12.2020 - 05.2022
High School Diploma -
Camden County High School
Bachelor of Science - Nursing
College of Costal Georgia
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