Marissa Sellers
Atlanta
Summary
Well-rounded, self-directed professional backed by cross-functional administrative, healthcare, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Top-performing professional certified. In-depth knowledge of insurance coverage forms, procedures, and policy rating systems. Accommodating and logical individual skillful in creating customized plans for each client. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Conduent Humana pharmacy
Kernersville
09.2023 - 12.2023
- Medical billing and coding
- Healthcare insurance advocate
- Refill patient RX medications
- Submitting orders for medical supplies
- Healthcare appeals and referrals
- Physician finding for patients
- Collecting and submitting insurance payments and premiums
- Answering phones
- Providing exceptional and necessary customer service and information needed regarding patients plan medical records, grievances and appeals, re-enrollment data
- Updating and verifying PII as well as provider information, PCP changes, OTC orders, physical mail fulfillment, etc.
Remote Banker / Customer Service
Goldman Sachs Bank USA
Kernersville
08.2022 - 09.2023
- Answer inbound phone calls and chats to provide advice financial services and information.
- Open and close checking and savings accounts and handle investment management and risk management.
- Notate customer accounts, document interactions, and follow confidentiality policies.
Full Time Student
Ultimate Medical Academy
Kernersville
02.2022 - 08.2022
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Home Health Aide
Home Health
Greensboro
03.2015 - 03.2021
- Provided in-home personal care services based on established care plans.
- Assisted with activities of daily living - mobility, personal hygiene, and feeding.
- Kept household clean and organized, ran errands, and prepared and served meals.
- Documented services provided, patient condition, and changes in patient behavior.
- Respected patient's privacy and maintained confidentiality.
Assembly Line Associate / Machine Operator
St. Johns Packaging
Greensboro
11.2019 - 06.2020
- Operated machinery in a safe and efficient manner while remaining compliant with established procedures.
- Sampled machine output and recorded measurement data.
- Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines.
Administrative Assistant
Dupre Logistics
San Antonio
02.2017 - 10.2017
- Performed a variety of administrative and clerical tasks to help keep the office organized.
- Answered incoming phone calls, scheduled appointments, and maintained files.
- Prioritized and managed workload to meet deadlines and provided professional customer service.
Retail Sales Associate / Customer Service
Macy's Department Store
San Antonio
11.2016 - 08.2017
- Provided excellent customer service with active listening to determine customer needs.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
Server/Assistant Bartender
Buckhead Saloon Greensboro
Greensboro
03.2013 - 06.2016
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Performed opening and closing duties such as restocking supplies, setting up workstations, etc.
- Collaborated with team members to achieve daily goals within specified time frame.
- Trained new staff on restaurant procedures and customer service expectations consistently.
Server
Texas Roadhouse
Greensboro
06.2011 - 12.2014
- Provided exceptional customer service in a fast-paced environment
- Processed customer orders accurately using point-of-sales system.
- Resolved guest complaints promptly to enhance dining experience.
- Maintained knowledge of daily specials and promotional items for customers.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Science - Psychology
Liberty University
Virginia Beach, VA04-2026
Bachelor of Arts - Psychology - Addictions & Recovery
Southern New Hampshire University
Manchester, NH03-2023
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL02-2022
Skills
- Insurance Claim Processing CMS 1500
- Medical Office Procedures
- Co-Insurance
- Medical Billing
- Co-Pay
- CPT
- Workers Compensation
- Scheduling
- Deductibles
- CMS 1450 (UB-04)
- Third Party Payers Electronic Health Records (EHR)
- POS
- Medical Coding (ICD-10-CM)
- Government (Medicare & Medicaid)
- Accounts Receivable
- PPO
- Insurance Verification
- Front Office Operations
- Medical Terminology Anatomy & Physiology
- Electronic Medical Records (EMR)
- Managed Care (HMO)
- EOBs
- Revenue Cycle Management
- Posting Payments
- Collections
- HIPAA Compliance
- HCPCS
- Financial Services
- Personal Training
- Phone Etiquette
- Upselling
- Medical terminology
- Customer service
- EMR systems
- Medical records
- Physiology knowledge
- Sales
- HIPAA
- Cash register
- Cash handling
- Clerical experience
- Medical coding
- Retail sales
- Windows
- ICD-10
- Quality control
- Hospitality
- Accounts receivable
- Anatomy knowledge
- Conflict management
- Data Entry
- ICD-9
- Quality Assurance
- Epic
- Transcription
- Microsoft Powerpoint
- Citrix (2 years)
- ICD coding (2 years)
- Hospitality (10 years)
- HIPAA (3 years)
- Home care (5 years)
- Assembly line (2 years)
- Personal assistant experience (3 years)
- Positive Psychology (3 years)
- Mental health counseling (1 year)
- Addiction counseling (1 year)
- Phone etiquette (10 years)
- Photography (5 years)
- Photo editing (5 years)
- Customer service (10 years)
- Customer support (10 years)
- Customer retention (10 years)
- SSO (1 year)
- CRM software (1 year)
- Active Directory
- Office experience (3 years)
- Medical receptionist (1 year)
- Front desk (3 years)
- Bartending (2 years)
- Serving (10 years)
- Computer skills (10 years)
- Microsoft Outlook (5 years)
- Microsoft Office (5 years)
- Interior design
- Help Desk
- Microsoft Windows Server
- VPN
- Authentication
- Network Support
- Debits & credits
- Purchasing
- Financial services
- Salesforce
- Analysis skills
- Computer networking
- Google Suite
- QuickBooks
- Help desk
- Quality assurance
- Typing
- Project management
- Communication skills
- Sterile processing
- Performance marketing
- Delivery driver experience
- Medical administrative support
- Sales techniques
- Relationship management
- Exceptional customer service
- Guest relations management
- Food safety
- Point-of-sale system
- Effective customer upselling
- Task prioritization
- Hospitality service expertise
- Dining customer service
- Sales expertise
- Multitasking and organization
- Beverage preparation
- Suggestive selling
- Memory retention
- Specials promotion
- Order management
- Regulatory compliance
- Shift management
- Order accuracy
- Responsible beverage service
- High volume dining
- Food sales and promotion
- Positive and professional
- Calm demeanor
- Dining area maintenance
- Tableside etiquette
- Food and beverage pairings
- Service prioritization
- Point of sale (POS) system operations
- Inventory management
Certification
- Certified Personal Trainer [ISSA-International Sports Sciences Association] [2022] [Certificate No. 3410058]
Accomplishments
- Top Performer Award, Q4, 2023 - Exceeded Annual Sales Targets
- Recognized for Outstanding Contributions
- Awarded for /excellence in Leadership
Timeline
Health Insurance Agent
Conduent Humana pharmacy
09.2023 - 12.2023
Remote Banker / Customer Service
Goldman Sachs Bank USA
08.2022 - 09.2023
Full Time Student
Ultimate Medical Academy
02.2022 - 08.2022
Assembly Line Associate / Machine Operator
St. Johns Packaging
11.2019 - 06.2020
Administrative Assistant
Dupre Logistics
02.2017 - 10.2017
Retail Sales Associate / Customer Service
Macy's Department Store
11.2016 - 08.2017
Home Health Aide
Home Health
03.2015 - 03.2021
Server/Assistant Bartender
Buckhead Saloon Greensboro
03.2013 - 06.2016
Server
Texas Roadhouse
06.2011 - 12.2014
Bachelor of Science - Psychology
Liberty University
Bachelor of Arts - Psychology - Addictions & Recovery
Southern New Hampshire University
Diploma - Medical Billing and Coding
Ultimate Medical Academy