Marissa Shannon

Accomplished operational facilitator and organizer with decisive leadership style. Offers strategic planning abilities and has background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Performance-driven individual who has experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and support teams. Drives organizational management planning and activities while exhibiting professionalism and solidifying top-tier professional standards.

• Create, distribute, and ensure accuracy of contracts between agents and carriers
• Marketing - billing and invoices
• Manage call center
• Oversee compliance issues/compliancy with agents
• Facilitate agent licensing
• Work with Ga Sec of State to create sub agencies such as LLCs and s-corps
• Directly supervise team of roughly 15 staff members.
• Address member concerns, needs, issues, and preferences
• Seminar planning
• Use Microsoft Excel to track sales, trends, and business proficiency.
• Identify product influence through consumer testing.
• Resolve member issues by facilitating communication among agents, carriers, and members.
• Collaborate with team of 45 in order to address issues from the previous week for members in order to serve them more efficiently and with greater diligence
• Meet to discuss issues prior issues and work together deal with those issues. handling issues for members so they do no have to deal with it
• Collaborate with team members to ensure that members receive due benefits in a timely and professional manner.