Marjorie A Velasquez
Grovetown
Summary
Results-oriented Retail Manager with expertise in leading teams to deliver outstanding customer service and improve store operations. Proven track record in enhancing productivity through effective team leadership and streamlined processes. Skilled in inventory management and problem-solving, fostering seamless team coordination for superior shopping experiences.
Overview
13
13
years of professional experience
Work History
Spanish Upper School Teacher
Sail School of Arts & Infused
Evans
08.2025 - Current
- Conducted Spanish classes that increased student proficiency in vocabulary and grammar.
- Delivered engaging Spanish lessons to enhance language skills.
- Develops lesson plans and instructional materials and provides individualized and small group instruction in order to adapt the curriculum to the needs of each student.
- Translates lesson plans into learning experiences so as to best utilize the available time for instruction.
- Establishes and maintains standards of student behavior needed to achieve a functional learning atmosphere in the classroom.
- Evaluates students' academic and social growth, keeps appropriate records, and prepares progress reports.
- Communicated with parents to provide insights on students' progress and effectively interpret school program objectives.
- Identifies student needs and cooperates with other professional staff members in assessing and helping students solve health, attitude, and learning problems.
- Created an engaging learning environment with functional displays and interest centers that enhanced student participation.
- Selects and requisitions books and instructional aids; maintains required inventory records.
- Supervises students in out-of-classroom activities during the school day.
- Administers group standardized tests in accordance with the state testing program.
- Collaborated on curriculum development programs to improve instructional quality.
- Participates in faculty committees and the sponsorship of student activities.
Paraprofessional
Euchee Creek Elementary School
GA
12.2024 - 07.2025
- Facilitated interventions for struggling students under teacher guidance to enhance learning outcomes.
- Conduct small group or individual classroom activities based on lesson plans developed by the teacher.
- Supervised students during classroom activities to ensure safety and engagement.
- Supported student assessment and collected data on student progress to inform instructional strategies.
- Assist with the preparation of materials for instruction (including the copying/duplicating of materials, construction of displays/bulletin boards, learning centers and manipulatives).
- Managed ordering and inventory of classroom equipment and materials to ensure availability for instructional activities.
- Assist with school wide supervision, such as loading/unloading buses.
- Executed tasks from the teacher and principal to support classroom operations.
Customer Service - Time & Attendance Tech Support II
ADP, LLC
Augusta
08.2022 - 12.2024
- Assisted clients with technical support, product upgrades, maintenance, and diagnostics, ensuring technologies met and exceeded client expectations.
- Troubleshot and replicated client challenges, developing creative solutions and escalating to second-level support when necessary.
- Provided subject matter expertise on industry-standard technology, such as browser web support and user access issues.
- Facilitated communication among Implementation, Client Services, Management, and Corporate Support to effectively resolve high-impact challenges.
Sr Account Manager
Paylocity
02.2022 - 09.2022
- Resolved complex client issues by managing workload to ensure consistent availability, troubleshooting problems, and escalating as necessary.
- Demonstrated strong client focus through Quality Assurance assessments and feedback by creating rapport, maintaining urgency and appropriate tone, understanding client questions, and providing effective interaction and guidance.
- Focus on the timely and successful delivery of solutions - according to client needs and objectives meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is needed.
- Confident System Aptitude - Ability to navigate w/in systems including Web Pay, Web Time, Desk, IC (phones), Service Bureau, Portal, Compass, Admin Guides and to continually build the knowledge base to best serve the client.
- Ensured client support by effectively resolving and documenting issues in compliance with payroll policies, utilizing available resources.
- Provided services while based in the United States
Client Support Specialist II
ADP, LLC
Augusta
10.2020 - 02.2022
- Delivered expert support and addressed inquiries regarding ADP products via phone and email to enhance customer satisfaction.
- Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems.
- Coordinated follow-ups on new projects, requests, and cases to ensure timely resolution and client engagement.
- Conducted in-depth inquiries to identify root causes of problems, developed solutions, and took accountability for decisions and outcomes.
- Oversaw payroll accounts for numerous civilian employees.
- Utilized SAP software for data management tasks.
Front-End Supervisor/ Stocker-Perishables
Restaurant Depot Warehouse
Maspeth
05.2019 - 10.2019
- Supervised, trained, and evaluated cashiers, front-end loaders, checkers, and U-boat retrieval to enhance team efficiency and service quality.
- Ensures friendly, efficient, and professional customer service.
- Monitored compliance with sales and security policies and procedures to mitigate risks and protect assets.
- Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
- Utilized industry-specific software to resolve customer inquiries, price checks, and inventory queries, improving customer satisfaction.
- Rotates merchandise in order to make sure the product does not expire on shelves.
- Ensured organized and visually appealing displays on shelves to attract customers and promote sales.
- Assists in the review inventory for product rotation daily to prevent shrinkage and damages.
Supply Sergeant
United States Army
Fort Drum
10.2013 - 06.2018
- Managed inventory and supply functions to ensure operational readiness.
- Organized and accounted for equipment valued at over $1 million to maintain compliance and readiness.
- Conduct, maintain, and review property and government records.
- Executed equipment turn-in processes that improved logistics efficiency.
- Update records using information from requisitions, contracts, and shipping documents.
- Working with TRADOC, DLA policies covering logistic requirements and procedures.
- Established Human resources data standards and information technology principles to administer a segment of the agency's Human Resources information management systems.
- Clarified military Human Resources policies, procedures, and guidelines for managers and employees.
- Perform a spectrum of Human Resource Management functions requiring broad use and understanding of military personnel utilization and strengthen accountability.
Education
Master Degree - Elementary Education
Western Governors University
Millcreek, UT03-2028
Master Degree - Organizational Management
Ashford University
San Diego, CA08-2020
Bachelor Degree - Criminal Justice
Columbia College
Columbia, MO10-2018
Associate degree - Criminal Justice
LaGuardia Community College
Queens, NY06-2013
Skills
- Classroom management
- Lesson plan development
- Student assessment
- Effective communication
- Problem resolution
- Data analysis
- Curriculum development
- Technical support
- Educational technology
- Team collaboration
- Subject matter expertise
- Project-based learning
- Activity planning
- Critical thinking development
- Organizational skills
- Safety awareness
- Technology integration
- Relationship building
- Foreign language proficiency
- Verbal and written communication
- Collaborative teamwork
- Property management software
- Account management
- Data entry proficiency
- Team member development
- Guest communication
- Guest conflict resolution
- Adaptability and flexibility
- Analytical thinking
- Workforce management
- Inventory management
- Decision-making
- Staff development
- Revenue management
- Time management
- Clear communication
- Business administration
- Negotiation
- Business development
- Customer relationship management (CRM)
- Customer service
- Conflict resolution
- Work prioritization
- Networking strategies
- Operations management
- Performance management
Languages
Spanish
Professional
Timeline
Spanish Upper School Teacher
Sail School of Arts & Infused
08.2025 - Current
Paraprofessional
Euchee Creek Elementary School
12.2024 - 07.2025
Customer Service - Time & Attendance Tech Support II
ADP, LLC
08.2022 - 12.2024
Sr Account Manager
Paylocity
02.2022 - 09.2022
Client Support Specialist II
ADP, LLC
10.2020 - 02.2022
Front-End Supervisor/ Stocker-Perishables
Restaurant Depot Warehouse
05.2019 - 10.2019
Supply Sergeant
United States Army
10.2013 - 06.2018
Master Degree - Elementary Education
Western Governors University
Master Degree - Organizational Management
Ashford University
Bachelor Degree - Criminal Justice
Columbia College
Associate degree - Criminal Justice
LaGuardia Community College