Mark Atkism
Monroe
Summary
Resourceful Director of Food and Nutrition Services known for high productivity levels and efficient task completion. Specialize in staff management, regulatory compliance, and menu development to ensure optimal service delivery. Excel in leadership, problem-solving, and communication, using these soft skills to motivate teams and streamline operations for improved efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Captain
Circle K
Madison
03.2025 - Current
- Managed daily operations of food service department to ensure smooth workflow.
- Coordinated with suppliers to maintain inventory levels and quality standards.
- Oversaw food preparation processes to guarantee compliance with health regulations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
Owner
Lillie Mae's Southern Foods
Monroe
01.2019 - Current
- Developed and managed menu selections for Southern cuisine offerings.
- Oversaw daily operations to ensure smooth service and food quality.
- Trained staff on cooking techniques and customer service best practices.
- Established supplier relationships for sourcing high-quality ingredients.
- Implemented marketing strategies to enhance brand visibility in the community.
- Managed inventory levels and ordering processes for kitchen supplies.
- Coordinated special events and catering services to engage local customers.
- Ensured compliance with health regulations and safety standards in food preparation.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Dietary Manager
Four Seasons Retirement Center
Winder
01.2013 - 01.2019
- Managed daily dietary operations for residents' nutritional needs.
- Developed and implemented meal plans tailored to individual dietary requirements.
- Trained and supervised kitchen staff on food safety and sanitation practices.
- Coordinated inventory management for food supplies and kitchen equipment.
- Collaborated with healthcare providers to address residents' dietary concerns.
- Conducted regular audits of kitchen practices to maintain quality standards.
- Facilitated resident feedback sessions to enhance meal satisfaction and variety.
- Maintained records of patient diets including any special requirements or restrictions.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided training sessions for new employees on proper food handling techniques.
- Managed dietetic staff to ensure compliance with state regulations.
- Provided nutrition education to patients, families, and staff members.
- Coordinated menus for special events in accordance with health department standards.
Owner
Southern Foodservice Management Inc.
Madison
01.2010 - 01.2013
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Deli Area Manager
Kmart, Papatoetoe
Winder
01.2005 - 11.2010
- Managed daily operations across multiple locations to ensure consistent service quality.
- Managed team performance and conducted regular staff training sessions.
- Coordinated promotional events to enhance customer engagement and sales.
- Resolved customer complaints swiftly to maintain high satisfaction levels across stores.
- Supervised employees, ensuring optimal productivity.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Provided guidance on the implementation of new policies and procedures in stores.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Education
Associate of Arts - Hotel, Resort And Restaurant Management
Brewton Parker College
Mount Vernon05-1984
Skills
- Nutritional planning
- Food safety
- Team leadership
- Purchasing management
- Budgeting and forecasting
- Regulatory compliance
- Monitoring food preparation
- Menu design
- Kitchen equipment operation and maintenance
- Dining Services
- Vendor relations
- Kitchen staff coordination
- Financial management
Affiliations
- Feed the Homeless Ministry!
Certification
- Food Handlers Certification
- Serve Safe Certification
Timeline
Food Captain
Circle K
03.2025 - Current
Owner
Lillie Mae's Southern Foods
01.2019 - Current
Dietary Manager
Four Seasons Retirement Center
01.2013 - 01.2019
Owner
Southern Foodservice Management Inc.
01.2010 - 01.2013
Deli Area Manager
Kmart, Papatoetoe
01.2005 - 11.2010
Associate of Arts - Hotel, Resort And Restaurant Management
Brewton Parker College