Mark Brown
Stone Mountain
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician/Shop Owner
Slef Employed
Stone Mountain
06.1996 - Current
- Provided superior customer service while conducting on-site repairs and consultations.
- Maintained accurate records of service calls and repairs performed.
- Educated customers on proper appliance usage and maintenance practices.
- Troubleshot electrical and mechanical problems in residential appliances.
- Implemented safety protocols during all repair processes to ensure compliance.
- Disassembled broken and defective equipment to facilitate repairs.
- Provided customers with estimates of repair costs.
- Replaced defective wiring and other parts.
- Inspected, tested, and repaired electrical components of appliances.
- Educated customers about proper care of their appliances.
- Ordered supplies, tools and equipment to complete repairs.
- Installed new appliances according to manufacturer specifications.
- Performed preventative maintenance on all types of appliances.
- Followed up with customers after service call completion.
- Maintained records of service calls made including customer contact information.
- Provided technical support over the phone for customers who need assistance with their appliances.
Education
Appliance Repair
Atlanta Technical College
Atlanta, GA02-1981
Associate of Arts - Mass Communication Radio/TV
Clark Atlanta University
Atlanta, GA05-1980
Skills
- Appliance repair
- Electrical troubleshooting
- Mechanical repairs
- Customer service
- Record keeping
- Problem solving
- Multitasking Abilities
- Conflict resolution
- Customer relations
- PPE use
- Calm under pressure
- Customer education
- Service call management
- Effective communication
- Research
- Time management
Accomplishments
- high school state champion football team-ranked #2 in the nation 1973-74
- two division football college champion title. four time division champ discuss in track
- rank #2 in the nation while attending AAT by VICA
- husband of one for 40yrs, father of two, grandfather of two
Certification
- georgia weapons carry license no:F0442413153
Timeline
Appliance Repair Technician/Shop Owner
Slef Employed
06.1996 - Current
Appliance Repair
Atlanta Technical College
Associate of Arts - Mass Communication Radio/TV
Clark Atlanta University
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