MARK DAVIS
Smyrna
Summary
Accomplished, dedicated and energetic Asset Protection Manager with a solid history of achievement in Loss Prevention and Security. Motivated leader with a strong record of crime prevention and retail safety assurance. Meticulous attention to detail in investigating and resolving merchandise and currency discrepancies. Able to work well independently as well as in coordination with management and external authorities.
Overview
17
17
years of professional experience
Work History
Assistant Manager of Safety and Security
Marriott International
06.2023 - Current
- Assisted in the training of new staff to enhance team productivity.
- Improved customer experience by effectively resolving complaints and issues.
- Supported management in executing strategic planning for optimal performance.
- Enhanced team morale with effective communication and conflict resolution.
- Supervised team members to ensure compliance with company policies.
- Facilitated implementation of process improvements, increasing efficiency.
- Strengthened client relationships by providing exceptional service.
- Improved customer retention with personalized service and follow-up.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Loss Prevention Managerial
Six Flags over Georgia
07.2015 - Current
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Performed thorough cash audits and deposit investigations.
- Monitored paperwork procedures to prevent error-related losses.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Conducted background checks on potential employees as part of the hiring process, ensuring a secure workforce composition.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Completed incident reports and activity logs for accurate, current records.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Trained personnel on security best practices, protocols and procedures.
- Trained all new executives and asset protection personnel.
- Liaised with law enforcement and security personnel in issue investigation.
Asset Protection Manager
Macy’s Inc.
07.2012 - 02.2021
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports for internal and external crime, burglary, or theft.
- Oversaw incident response efforts, coordinating resources effectively during emergency situations to minimize losses or damage sustained by the company.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
Security and Loss Prevention Supervisor
K.S.I. Inc. of Georgia
07.2010 - 07.2012
- Trained team members to enhance awareness of loss prevention protocols.
- Developed strategic plans for reducing losses and optimizing asset protection.
- Coordinated with law enforcement to resolve theft cases and recover stolen merchandise.
- Fostered a culture of vigilance, encouraging staff to be proactive in reporting suspicious activities.
- Designed comprehensive training programs to educate employees on loss prevention techniques.
- Collaborated with management to establish effective policies for reducing theft.
- Achieved reduction in theft incidents, staying proactive with regular assessments and updates.
- Created detailed documentation for loss incidents to support future preventive measures.
- Provided leadership and guidance to loss prevention team, enhancing overall performance.
- Strengthened security posture with continuous improvement of loss prevention practices.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Evaluated the effectiveness of existing loss prevention measures regularly, making adjustments as needed based on evolving risks.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Trained staff on loss prevention tactics and company procedures.
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
- Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
- Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Loss Prevention Supervisor/Trainer
TJX Companies
07.2008 - 07.2010
- Leading, advising and developing Loss Prevention hourly staff; providing development direction and feedback to hourly associates on performance of daily duties
- Coordinating shrink reduction programs in partnership with Operations Management and Senior Loss Prevention staff; executing shrink reduction initiatives in areas of awareness, audits, and training
- Investigating incidents, accidents, and situations that may affect the assets of the company while working with Operations Supervisors to ensure compliance with all security / Loss Prevention processes and procedures
- Inspecting security systems and controls to ensure merchandise, the building, and associates are protected; reports critical exceptions
- Completing written reports to management on audits and incidents, within the facility
- Participating in safety committees, shrink committees and daily operations meetings, advising the Loss Prevention team during emergency situations
- Participating in internal investigations involving employee theft, harassment, etc
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Evaluated the effectiveness of existing loss prevention measures regularly, making adjustments as needed based on evolving risks.
- Expedited resolution of internal theft cases by conducting thorough interviews with employees involved in incidents under investigation.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
- Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
- Trained staff on loss prevention tactics and company procedures.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided coaching and mentoring to employees.
Education
No Degree - Business Administration And Management
Clark-Atlanta University
Atlanta, GAHigh School Diploma -
Benjamin E. Mays High School
Atlanta, GASkills
- Fraudulent activities investigations
- Staff leadership
- Physical security
- Incident reporting
- Loss prevention assessment programs
- Policy enforcement
- Investigation techniques
- Background checks
- Loss prevention expertise
- Compliance monitoring
- Interviews and interrogations
- Internal auditing
- Loss prevention strategies
- Security measures
- Loss prevention training
- Asset protection
- Operational analysis
- Surveillance and access control
- Retail theft investigations
- Loss prevention initiatives
- Store audits
- Theft investigations
- Alarm testing
- Interviewing techniques
- Shoplifter detention
- CCTV monitoring
- Detail-oriented
- Investigations
- First aid training
- Crisis situations
- Theft prevention
- Surveillance techniques
- Witness interviews
- Crime prevention
- Law enforcement collaboration
- Property patrol
- Policy development
- Surveillance equipment usage
- Evidence collection
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Decision-making
- Relationship building
- Team building
- Analytical thinking
- Conflict resolution
- Emergency management
- Risk assessment
- Professionalism
- Staff training
- Inventory control
- Inventory management
- Written communication
- Crisis management
- Professional demeanor
- Problem-solving aptitude
Timeline
Assistant Manager of Safety and Security
Marriott International
06.2023 - Current
Loss Prevention Managerial
Six Flags over Georgia
07.2015 - Current
Asset Protection Manager
Macy’s Inc.
07.2012 - 02.2021
Security and Loss Prevention Supervisor
K.S.I. Inc. of Georgia
07.2010 - 07.2012
Loss Prevention Supervisor/Trainer
TJX Companies
07.2008 - 07.2010
No Degree - Business Administration And Management
Clark-Atlanta University
High School Diploma -
Benjamin E. Mays High School
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