Mark Harley
Duluth
Summary
Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cable Installation Technician
Xfinity Comcast
Atlanta, GA
04.2019 - 12.2025
- Installed cable and internet services for residential and commercial clients, ensuring quality standards.
- Conducted routine maintenance checks on installed equipment to optimize performance and reliability.
- Collaborated with team members to troubleshoot complex service issues, enhancing customer satisfaction.
- Trained new technicians on installation techniques and safety protocols, improving team efficiency.
- Developed relationships with clients to understand needs, providing tailored solutions that increased service uptake.
- Managed inventory of tools and materials, ensuring proper availability for timely installations and repairs.
Cable Technician
Spectrum Cable
Kings County, NY
02.2017 - 12.2019
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Customer Service Representative
Au Bon Pain
New York, New York
06.2001 - 12.2016
- Built long-term customer relationships and advised customers on purchases and promotions.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Routinely answered customer questions regarding merchandise and pricing.
- Recommended alternative items if product was out of stock.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Tax Preparer
Food Bankof NYC/Vita Tax Program
New York, NY
01.2010 - 04.2010
- Maintained complete records of client tax returns and supporting documentation.
- Saved client $[Number] by uncovering eligibility for [Type of credit] credit.
- Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Completed and filed returns with tax departments at the local, state and federal level.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns according to government guidelines.
Education
No Degree -
FiberNexxt
Marietta, GA01-2026
Bachelor of Science - Accounting
Brooklyn College of the City University of New York
Brooklyn, NY2009
Skills
- Troubleshooting skills
- Customer relations understanding
- Customer education
- Excellent problem-solving abilities
- Excellent communication skills
Certification
FOA Ceertified FIber Technician
Timeline
Cable Installation Technician
Xfinity Comcast
04.2019 - 12.2025
Cable Technician
Spectrum Cable
02.2017 - 12.2019
Tax Preparer
Food Bankof NYC/Vita Tax Program
01.2010 - 04.2010
Customer Service Representative
Au Bon Pain
06.2001 - 12.2016
Bachelor of Science - Accounting
Brooklyn College of the City University of New York
No Degree -
FiberNexxt