Mark Moore
Lawrenceville
Summary
Dynamic sales leader with a proven track record at American Signature Furniture, consistently exceeding sales targets by 30%. Skilled in Microsoft Office and team mentorship, I excel in driving performance and fostering a high-energy environment. Committed to enhancing customer experiences while achieving operational excellence and team development.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Rooms To Go
Atlanta
02.2023 - Current
- Overseeing the daily operations of the Showroom, including sales, customer service, and maintenance.
- The main responsibility for our Assistant Store Manager is to work with, mentor and train a team of commissioned sales associates to increase the quality of the customer experience and sales profitability, thereby helping the sales associates to increase their income.
- Ensure customers are provided the best service and are pleased with purchases and deliveries.
- Training and developing a high performing sales team, including implementing individual and team goals in order to maximize potential.
- Coaching each sales consultant to establish realistic sales goals for each month and developing an action plan, while offering them advice, support, and motivation to help them meet their sales objectives.
- Assist in maintaining a clean, inviting and well-presented showroom.
- Whenever possible, participating in the sales process in order to enhance the customer shopping experience, as well as utilizing the experience to educate your associate.
- Assist in maintaining a positive morale among staff.
Sales Manager II
American Signature Furniture
Buford
03.2020 - 01.2023
- Recruited, trained, developed, and coached sales team of 15+ using GROW & MENTOR 100 methodologies
- Managed sales operations of a 10MM store, processed payroll, and managed showroom and inventory.
- Maintained store branding through competitive shopping analysis and promotion of selling model
- Reviewed KPI reports and daily, monthly, and weekly flash reports to assess and communicate store performance
- Manages performance metrics of sales force and store (Warranty, Bedding, Delivery, Credit)
Senior Sales Consultant/Liaison
American Signature Furniture
Buford
09.2014 - 03.2020
- Sold Furniture and routinely exceeded company metrics by 30% for 5+ years
- Consistently generated $950 – 1MM in sales annually
- Ranked among the top 3 senior consultants for 5+ years and awarded SOY from 2016 - 2017
- Mentored and coached junior sales associates
- Recognized over 12 times as Consultant of the month for exceeding organizational metrics
Telecommunications/Connectivity Sales Manager
Brandsmart USA
Doraville
09.2009 - 09.2014
- Supervised telecommunication departments' daily operations
- Achieved 7% increase in new business for telecom and installation services
- Oversaw sales performance of 20-25 personnel, driving team accountability and results
- Accomplished at cultivating relationships, promoting and selling 6 major phone carriers
- Recruited, hired, and trained sales specialists in telecom and computers, enhancing team capabilities
- Managed store installation team of 6-8 individuals
- Consistently ranked among top 2 managers for acquiring departmental growth
Education
M.A - Industrial Organizational Psychology
Argosy University
Atlanta, GA01-2019
Bachelor Of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA01-2016
Skills
- Reflexis
- ASI 400
- Microsoft Office
- Excel
- Word
- PowerPoint
- Microsoft Outlook
Affiliations And Professional Achievements
- Life coach professional & Consultant – Founder of Cognitive Behavioral Resources
- Member of PSI CHI (International Honor Society in Psychology) and Member of SHRM since 2016
- Conducted Research Study: Impact of Age at First Marriage
- Dean’s List 2013 – 2016, GPA 3.5
- Work presentation & Poster portfolio available
- Linkedin profile: linkedin.com/in/mark-moore-sr-32202197
- Https://www.cognitivebehavioralresources.org/
Qualification Highlights
- 35 years of progressive leadership experience & 15 years of customer relations
- 5 years of program evaluation, performance management and employee development/Training
- 3 years of account management & 10 years of relationship management and coaching
- 9 years of retail leadership vision/influencing & 7 years of providing retail consultation
Timeline
Assistant Store Manager
Rooms To Go
02.2023 - Current
Sales Manager II
American Signature Furniture
03.2020 - 01.2023
Senior Sales Consultant/Liaison
American Signature Furniture
09.2014 - 03.2020
Telecommunications/Connectivity Sales Manager
Brandsmart USA
09.2009 - 09.2014
M.A - Industrial Organizational Psychology
Argosy University
Bachelor Of Science - Psychology
Georgia Gwinnett College