Mark Morig
Kingsland
Summary
Highly experienced UPS Operations professional with over 30 years of success in managing multiple facilities, leading large teams, and achieving business objectives. Proven track record in optimizing operations, ensuring compliance, and fostering a culture of continuous improvement. Skilled in work methods analysis, talent acquisition, and building strong customer relationships. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 18 -year history of successful industry performance.
Overview
18
18
years of professional experience
Work History
UPS Business Manager
UPS
Brunswick, Georgia
04.2006 - Current
- Developed and executed center operating plans aligned with the Balanced Scorecard framework to achieve key performance indicators
- Coordinated day-to-day operations, including package processing, dispatch, and delivery, to ensure safe, efficient, and customer-focused service
- Analyzed operational data to identify trends and implemented business improvement plans to optimize performance
- Oversaw compliance with UPS, local, state, and federal regulations, conducting audits to maintain adherence
- Managed resources, including performance management, career development, and staffing processes, fostering a positive and productive work environment
- Collaborated with union officials to promote positive labor relations and maintained open communication with all employees
- Successfully managed four facilities, including Brunswick, GA (111 employees), Fort Myers, FL (297 employees), Naples, FL (223 employees), and Punta Gorda, FL (96 employees).
Education
Bachelor of Science in Cyber Security -
Waldorf University
Skills
- Work Methods & Process Analysis
- Talent Acquisition & Development
- Small Package Operations Knowledge
- Legal, Regulatory & Compliance Knowledge
- Power BI
- Microsoft Office Proficient
- Strategy Development & Implementation
- Time Management & Prioritization
- Delegation & Task Management
- Customer Relationship Management
- Labor Relations & Open Communication
- Project Management
- Process Improvement
- Cross-Functional Communication
Accomplishments
Horizon Award Florida District for IBP 2019 - Fort Myers Center
2020 Customer First Award - Fort Myers South
2021 BSC Roads Best in Class - Brunswick Center
2022 UPS Customer Experience – World Class Center - Brunswick Center
Timeline
UPS Business Manager
UPS
04.2006 - Current
Bachelor of Science in Cyber Security -
Waldorf University
Affiliations
- United Way Allocation Committee
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