Mark Waters
5420 Nichols Rd
Summary
Dynamic and self-driven leader with extensive experience in multi-unit retail environments. Expert in establishing and upholding consistent standards that enhance staff satisfaction and achieve performance targets. Proven relationship builder with a strong organizational approach and sound judgment, dedicated to maximizing team efficiency and driving success.
Overview
13
13
years of professional experience
Work History
Territory Support Manager
Spirit Halloween
06.2024 - Current
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Bridged gaps between corporate directives and local implementation by maintaining regular communication with upper management representatives.
- Conducted regular store reviews, providing constructive feedback and guidance for professional development.
Store Manager/Co-Store Manager
Spencer Gifts
11.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager / District Sales Manager
Spirit Halloween
08.2017 - Current
- Responsible for on-goings of multiple locations involving hiring, training, schedules, receiving, inventories, bookkeeping, and merchandising
- Pulling of permits and coordinating logistics for build out of several locations and inventory and tear down of many other locations throughout both Georgia Alabama and Tennessee areas
- Development of employees from Assistant Managers to District Manager to help build strong teams for the future of the company
Store Manager
Spencer's Workshop
12.2019 - 12.2019
- Happily took over management role when asked to help out in a time of need for Spencer's family
- Ran daily operations including staffing, scheduling, sales, floor sets and reports
- Closed up two locations.
Store Manager
Advanced Auto Parts
01.2019 - 06.2019
- Daily running of operations including schedules, stock orders, hiring and training of staff
- Provided excellent customer service and provided staff all tools needed to provide same level of guest satisfaction.
Store Manger
Hot Topic
12.2017 - 07.2018
- Responsibilities included, but not limited to, employee management, scheduling, customer service, merchandising, daily paper work, opening and closing of store and handling of money.
Internet Marketing Consultant
Cigar City Motors
01.2012 - 09.2015
- Filming and editing inventory and marketing videos for upload to Youtube
- Record keeping, invoicing subcontractors, logistics with department managers and providing updates with supervisor
- All duties performed with minimum supervision of management while growing Youtube viewership from 5 million to 19.9 million views.
Education
Management Development home study course -
Cornell University
01.1991
Customer Relations and Employee Development course -
Dale Carnegie
01.1991
Skills
- PC usage including Windows, Word, Excel, Photo Shop, InDesign, YouTube, Corel
- Adept with most office equipment
- Management/Organizational skills
- Customer relations and interpersonal skills in office and in public
- Team Development
- Operations Management
- Mathematical aptitude
- Vendor management
- Strategic thinker
- Staff Management
Timeline
Territory Support Manager
Spirit Halloween
06.2024 - Current
Store Manager/Co-Store Manager
Spencer Gifts
11.2020 - Current
Store Manager
Spencer's Workshop
12.2019 - 12.2019
Store Manager
Advanced Auto Parts
01.2019 - 06.2019
Store Manger
Hot Topic
12.2017 - 07.2018
Store Manager / District Sales Manager
Spirit Halloween
08.2017 - Current
Internet Marketing Consultant
Cigar City Motors
01.2012 - 09.2015
Customer Relations and Employee Development course -
Dale Carnegie
Management Development home study course -
Cornell University
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