Markeisha Jackson
Valdosta
Summary
Customer-focused professional with experience in costumer service, sales, and team support. Skilled in handling customer inquiries, resolving concerns , and providing positive customer experiences in fast-paced environments. Strong communicator with excellent problem solving abilities , active listening skills, and a commitment to delivering high quality service. Seeking to leverage customer service experience in a call center representative roll.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
ResCare
Valdosta, GA
08.2025 - 05.2026
- Provided individualized support to clients, enhancing daily living skills and fostering independence.
- Assisted with personal care tasks, ensuring comfort and dignity for all clients.
- Collaborated with interdisciplinary teams to develop and implement client care plans.
- Monitored client progress, documenting observations and communicating changes in behavior or needs.
- Advocated for clients' rights and needs, promoting their well-being within the community.
- Implemented recreational activities tailored to client interests, improving engagement and socialization skills.
- Conducted regular assessments of client environments, recommending modifications to enhance safety and accessibility.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Lead Sales Associate
Dollar General
Valdosta, GA
02.2024 - 08.2025
- Led team in achieving sales goals through effective merchandising and customer engagement.
- Trained and mentored new associates on operational procedures and customer service standards.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Developed promotional displays to drive product visibility and increase customer interest.
- Ensured compliance with company policies regarding safety, loss prevention, and operational efficiency.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Customer Service Representative
Concentrix
Valdosta, GA
06.2022 - 02.2024
- Resolved customer inquiries through phone and chat support, ensuring timely and accurate assistance.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Assisted customers with product troubleshooting, providing step-by-step guidance to resolve issues efficiently.
- Managed escalated customer concerns, employing conflict resolution techniques to achieve satisfactory outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06-2013
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Active listening
- Problem resolution
- Relationship building
- Customer relations
- Data entry
- Customer support
- Customer service
- Customer satisfaction
- Complaint resolution
- Empathy display
- Language fluency
- Patience maintenance
Timeline
Direct Support Professional
ResCare
08.2025 - 05.2026
Lead Sales Associate
Dollar General
02.2024 - 08.2025
Customer Service Representative
Concentrix
06.2022 - 02.2024
High School Diploma -
Miami Central Senior High School