Summary
Overview
Work History
Education
Skills
Honorsandawards
References
Extracurricular Activities
Timeline
Generic

Markell Dean

Macon

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

And hoping to further my career after my education through the skills and knowledge I gain.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald’s
01.2018 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.

Customer Service Representative

Lowes Home Improvment
10.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Crew Member

Chic Fil a
01.2021 - 09.2023
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Custodial
01.2021 - 01.2021

Education

Health Services

Middle Georgia State University
Macon, GA
05.2025

Valdosta State University
08.2023

Northeast health science magnet high school
01.2017

Hutching’s College and Career Academy
01.2015

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Continuous Improvement

Honorsandawards

  • 2013, 2014, 5 freshmen award for highest GPA award
  • 2013, 2014, Honor roll award
  • 2013, 2014, Citizenship award
  • 2014, 2015, Highest award in Avid
  • 2014, 2015, Physical Education award
  • 2015, 2016, Honor roll
  • 2015, 2016, Certificate of Microsoft Specialist
  • 2016, 2017, superlative awards

References

  • Sheryl Holloway, 478-254-8335
  • Lajean Williams, 478-3211098

Extracurricular Activities

2016, 2017, FBLA 2014, 2015, Gentlemen Club 2013, 2014, Performance and Arts and Design

Timeline

Customer Service Representative

Lowes Home Improvment
10.2023 - 04.2024

Crew Member

Chic Fil a
01.2021 - 09.2023

Custodial
01.2021 - 01.2021

Crew Trainer

McDonald’s
01.2018 - Current

Health Services

Middle Georgia State University

Valdosta State University

Northeast health science magnet high school

Hutching’s College and Career Academy

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Markell Dean