Markell Dean
Macon
Summary
Healthcare support professional with an Associate Degree in Health Services (2025), providing broad academic exposure to medical terminology, patient registration workflows, insurance verification, and Electronic Health Records (EHR) systems. Professional experience in customer service roles has developed transferable skills in data accuracy, financial record handling, and issue resolution. Known for empathy, professionalism, and clear communication, with proven ability to de-escalate concerns, explain policies, and handle sensitive information with discretion. Ready to contribute to a Patient Access team by supporting efficient scheduling, accurate records, and excellent patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe’s Home Improvement
10.2023 - Current
- Assisted customers with account management including credit applications, financing options, and payment processing, requiring confidentiality and precision — transferable to patient billing, eligibility and benefits verification, and payment collections.
- Handled sensitive customer records, building experience in data accuracy and secure information management.
- De-escalated concerns and resolved escalated service issues with empathy, reinforcing trust and customer loyalty.
- Coordinated across departments to ensure timely order fulfillment, mirroring teamwork with clinical and non-clinical hospital staff.
- Explained warranties and policies clearly, demonstrating skills applicable to explaining insurance coverage, co-pays, and consent forms to patients.
Crew Member
Chick-fil-A
01.2021 - 09.2023
- Delivered empathetic, patient-centered customer service, greeting and assisting guests in a fast-paced, high-volume environment.
- Cross-trained in multiple roles, gaining flexibility and adaptability critical to admissions and patient access functions.
- Supported team performance, stepping in to cover shifts and maintain service flow during peak times.
Crew Trainer
McDonald’s
01.2018 - 09.2023
- Trained and coached new team members on operations, safety, and customer service, providing continuous performance feedback and development.
- Maintained compliance with health, safety, and quality standards — experience transferable to regulated healthcare environments.
- Led by example during peak times, coordinating tasks to ensure speed and accuracy, similar to hospital admissions workflow during high-volume hours.
- Reinforced teamwork and service consistency, preparing crew for high-pressure environments.
Education
Associate of Science - Health Sciences
Middle Georgia State University
Macon, GA05.2025
Skills
- Healthcare Knowledge (Academic Exposure)
- Medical Terminology & Healthcare Billing Basics (ICD-10, CPT)
- Insurance Verification & Eligibility, Pre-Certification / Pre-Authorization
- Patient Registration, Scheduling, Check-In / Check-Out
- Electronic Health Records (EHR) Overview: Epic / Cerner
- HIPAA Compliance & Patient Privacy
- Customer & Data Management
- Credit & Financing Record Handling (transferable to patient financial responsibility)
- Accurate Data Entry & Documentation
- Processing Payments & Explaining Financial Responsibility
- Microsoft Specialist Certificate
- Communication & Service
- Empathy & Patient-Centered Service
- Strong Verbal / Written Communication & Phone Etiquette
- Conflict Resolution & De-escalation
- Clear Policy Explanation to Customers / Patients
- Operational Strengths
- Time Management & Multitasking in High-Volume Environments
- Microsoft Office Suite (Word, Excel), 10-Key Data Entry, POS Systems
- Team Collaboration & Cross-Functional Coordination
Certification
AED, BLS, CPR
Timeline
Customer Service Representative
Lowe’s Home Improvement
10.2023 - Current
Crew Member
Chick-fil-A
01.2021 - 09.2023
Crew Trainer
McDonald’s
01.2018 - 09.2023
Associate of Science - Health Sciences
Middle Georgia State University
Similar Profiles
Christian SundayChristian Sunday
Sales Associate at Lowe’s Home ImprovementSales Associate at Lowe’s Home Improvement
Ofelia ZamoraOfelia Zamora
Specialist Department Supervisor – Tools & Hardware at Lowe’s Home ImprovementSpecialist Department Supervisor – Tools & Hardware at Lowe’s Home Improvement
Justin CarterJustin Carter
Associate at Lowe’s Home ImprovementAssociate at Lowe’s Home Improvement
Kinisha McElroyKinisha McElroy
Dental Assistant at Aspen DentalDental Assistant at Aspen Dental
Ebony McRaeEbony McRae
Technical Chat Support Specialist at IBMTechnical Chat Support Specialist at IBM