Markesha Jenkins
ATLANTA
Summary
Results-driven Supervisor with 6+ years in customer service, team leadership, and operations. Skilled in resolving critical issues in fast-paced environments while building and motivating high-performing teams. Committed to enhancing operational efficiency and delivering exceptional customer service to achieve business objectives.
Overview
5
5
years of professional experience
Work History
Supervisor
Puttshack
Dunwoody
02.2025 - Current
- Supervised daily operations in vibrant entertainment and dining environment, ensuring seamless guest experiences.
- Led and support the front-of-house staff providing direction,coaching ,and effective service ,Performed various tasks to support front-of-house operations.
- Trained new team members on customer service standards and operational procedures.
- Monitoring staff productivity and delegated task to maintain smooth operations during peak hours .
- Resolved customer concerns and complaints professionally, ensuring guest satisfaction
Trainer
Puttshack
Dunwoody
11.2023 - Current
- Facilitated engaging training sessions for new employees, enhancing their integration into a dynamic entertainment environment.
- Developed comprehensive training materials to enhance employee knowledge and performance.
- Coached employees to build confidence and ensure consistency in daily operations.
- Collaborated with management to identify training needs and improve onboarding processes.
- Successfully participated in five NVO’s , traveling to different states to support and train the new team members.
Game Technician
Puttshack
Dunwoody
04.2023 - Current
- Maintained and repaired game equipment, enhancing performance and guest experience.
- Troubleshot technical issues swiftly, minimizing downtime and improving guest satisfaction.
- Assisted in installation and setup of new gaming systems and software.
- Managing the golf courses and ensuring a steady flow so that all guests can enjoy there tee time.
- Managed ticket closeouts and coordinated parts orders,ensuring accurate inventory.
Sales Associate
Home Depot
Powder Springs
05.2021 - 04.2023
- Guided customers in product selection, leveraging expert knowledge on home improvement to enhance their purchasing decisions.
- Prepared quotes and priced products while effectively upselling tools and building materials to maximize sales.
- Developed strong relationships with professional contractors, fostering collaboration and repeat business.
- Collaborated with team members to enhance customer service and improve shopping experience.
- Maintained store displays, ensuring products were stocked and organized for customer access.
- Account /order management
- Logistics and delivery coordination/ record keeping etc
Education
Certification Of Completion - Nail Technician
The Luxe Company
04.2025 - 04.2025
Pebblebrook High School
Austell, GASkills
- Task delegation
- Leadership
- Staff training-coaching
- Multitasking and time management etc
- Professional communication
- Customer service
- Conflict resolution
- Teamwork
- Equipment maintenance
Affiliations
- Food bank volunteer
Timeline
Certification Of Completion - Nail Technician
The Luxe Company
04.2025 - 04.2025
Supervisor
Puttshack
02.2025 - Current
Trainer
Puttshack
11.2023 - Current
Game Technician
Puttshack
04.2023 - Current
Sales Associate
Home Depot
05.2021 - 04.2023
Pebblebrook High School