Markiez Tatum
Canton
Summary
Seeking to be an integral player on a winning team by adding value to a progressive company like Capital One. I am an active team player that is seeking opportunities that yield challenges as well as professional growth and stability. In pursuit of a role where I will be able to utilize my written, verbal and interpersonal communication skills. I am an avid learner, dedicated to offering integrity with a professional outlook.
Overview
9
9
years of professional experience
Work History
Customer Assistance Specialist
Toyota Financial Services
06.2022 - Current
- Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.
- Document all activities in accordance with established procedure in a clear and concise manner utilizing the appropriate system and appropriate forms.
- Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor
- Complete non-phone based projects and account maintenance/remediation efforts.
- Offer critical decision -making as necessary when assigning accounts out for repossession.
Regional Account Manager
JLL
01.2019 - 04.2021
- Be the main point of contact for the client/s for the day to day running of the property portfolio
- Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner
- Liaise with all departments to ensure Key Performance Indicators are achieved and aim to exceed expectations
- Effectively manage risk by complying with Company and legislative procedures and controls
- Identify problem areas and escalate issues promptly
- Billing and Invoicing Clients
Solution Center Consultant
WageWorks, Inc
01.2017 - 12.2018
- Leveraging a deep understanding of Wage Works products and services to provide solutions to client’s issues and questions, exceeding client’s expectations and ensuring that clients understand the value of the products
- Educate clients on COBRA regulations and ERISA via phone or email using communication tools and materials
- Manage aspects of COBRA healthcare plans including medical, dental, vision, and FSA plans.
Banking Account Management/ Account Specialist
PSCU
09.2016 - 05.2017
- Ensuring that we meet the financial needs of our clients
- Giving clients five-star customer service experience
- Following internal compliance and audit guidelines, following Federal Regulations and lending requirements
- Loan application from customers, following internal compliance and audit guidelines
Call Center Representative
On Star
10.2015 - 09.2016
- Resolve Customer Complaints, Handle inbound and outbound customers while giving exceptional customer service experience
- Perform daily record keeping and data entry
- Account payable and receivables
- Account sales, Product
Education
High School Diploma -
Salem High School
Canton, MI2009
Skills
- Conflict Management
- Team Bonding
- Contract Development
- Multi-Unit Operations Management
- Relationship development
- Account Management
- Senior Leadership Support
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management
- Customer Service
Timeline
Customer Assistance Specialist
Toyota Financial Services
06.2022 - Current
Regional Account Manager
JLL
01.2019 - 04.2021
Solution Center Consultant
WageWorks, Inc
01.2017 - 12.2018
Banking Account Management/ Account Specialist
PSCU
09.2016 - 05.2017
Call Center Representative
On Star
10.2015 - 09.2016
High School Diploma -
Salem High School
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