Markita Perry
COLUMBUS
Summary
Detail-oriented and dependable Materials Logistics Specialist with experience coordinating inventory, tracking shipments, maintaining accurate records, and supporting efficient supply chain operations. Skilled in managing high-volume workflows, resolving issues quickly, and ensuring timely delivery of materials and products. Strong background in customer service, data entry, documentation, and cross-functional communication. Adept at using organizational and problem-solving skills to improve operational efficiency while maintaining compliance with company procedures and safety standards. Proven ability to multitask in fast-paced environments while meeting productivity and accuracy goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Call Center Representative
Barclays Bank
COLUMBUS
06.2017 - 07.2024
- Resolved customer concerns efficiently while adhering to company procedures and service standards.
- Processed and documented high volumes of customer account information, ensuring accuracy and attention to detail to enhance service quality.
- Demonstrated strong multitasking abilities by managing calls, documentation, and follow-up tasks simultaneously.
- Maintained organized records and updated systems for effective operational tracking and reporting.
- Collaborated with team members and supervisors to identify and implement operational improvements.
Client relation specialist
Modicare
COLUMBUS
08.2019 - 02.2020
- Coordinated scheduling and logistics support to enhance timely service delivery and operational efficiency.
- Maintained detailed documentation of customer requests, schedules, and service updates to ensure accuracy and reliability.
- Collaborated with internal departments to streamline communication and resolve operational issues.
- Monitored workflow processes to identify and implement improvements for customer satisfaction.
- Managed multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.
MATERIALS SUPPORT
Hyundai
Hopkinsville
01.2012 - 12.2013
- Coordinated and tracked customer orders, ensuring accurate processing and timely delivery of materials and products to enhance customer satisfaction.
- Maintained detailed records of shipments, inventory updates, and customer interactions in company databases to support operational efficiency.
- Resolved order discrepancies and shipment issues while collaborating with internal departments to implement efficient solutions.
- Support operational workflow by prioritizing tasks, managing documentation, and ensuring compliance with company procedures.
Education
Associate of Science - Health Administration
Miller-Motte Technical College
COLUMBUS, GA 08.2019 - 01.2023
Skills
- Customer service
- Call handling
- Conflict resolution
- Communication skills
- Multitasking
- Data entry and documentation
- Data analysis
- Customer follow-up
- CRM software
- Attention to detail
- Time management
- Problem-solving
Timeline
Client relation specialist
Modicare
08.2019 - 02.2020
Associate of Science - Health Administration
Miller-Motte Technical College
08.2019 - 01.2023
Call Center Representative
Barclays Bank
06.2017 - 07.2024
MATERIALS SUPPORT
Hyundai
01.2012 - 12.2013